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Q. Delivery Information

DELIVERY DELAYS:  
During this unprecedented period, and a result of the recent enforced lockdowns and closure of state borders, deliveries of online orders may be slightly delayed. The UNIQLO Australia team is working hard to make sure we get our LifeWear items to you as soon as we can. We appreciate your patience and continued support.

AUSPOST PICK UP DELAYS:
Due to the increased volume of orders across the delivery network, we are experiencing  pickup delays for some AUSPOST PARCELS,  orders from late September-early October may not have tracking updates, please note, we are working hard to ensure your order is processed and delivered to you as quickly as possible. 

  

DELIVERY TIMES: 
Home delivery times are below  - please allow an extra 5-7 business days for your parcel to arrive due to the recent COVID-19 restrictions across NSW & VIC.

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TRACKING YOUR ORDER:

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Australia Post - for the most up to date information, enter your tracking number that starts with  '339QT' on the link below: 
https://auspost.com.au/mypost/track/#/search
- there are expected delays across the Australia post delivery network 

 

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Couriers Please - for the most up to date information, enter your tracking number that starts with a 'CP' on the link below: 
https://www.couriersplease.com.au/tools-track



GENERAL DELIVERY INFO:
Our online orders are shipped all across Australia with the CouriersPlease courier network in metropolitan areas and Australia Post's eParcel network in regional areas. Delivery lead times are as above.

For orders shipped with CouriersPlease, delivery can be made to a PUDO (Pick Up Drop Off) location (including service stations, newsagents, shopping centres and more), provide authority to leave, delivery to an alternate address, nominate a neighbour and even reschedule to an alternative date. Details can be found in the initial shipping confirmation email from CouriersPlease.

For orders shipped with Australia Post, please note that if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

Unfortunately, we do not ship to New Zealand at the moment. Please stay tuned to our Facebook page and website for future details!

HOW CAN I TRACK MY ORDER?
We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us and Shippit with your tracking details and estimated delivery date. We will also notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.

HOW MUCH DOES SHIPPING COST?

We offer free shipping for all orders over $75.
For orders below $75 we charge a $7.95 shipping fee for Standard Post.

DO YOU OFFER INTERNATIONAL SHIPPING?
No. Unfortunately, we are only shipping to Australia at this time. If you are staying in other countries, please check out the rest of our UNIQLO sites via "STORES" at the top of our website. 

WHEN WILL MY CLICK & COLLECT ORDER BE DELIVERED TO STORE?
You will receive an email as soon as your order has been shipped to store, and another when it is awaiting collection. Please click here to view the Click and Collect delivery times. 

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding delivery please Contact Us.

 

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