How can we help?

Normally, we aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.

If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team by visiting our Contact Us page. 

Sometimes minor delays can occur so please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order please check your parcel's tracking on our delivery partner's website in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date (Australia Post (tracking ID starting with 3) or the CouriersPlease (tracking ID starting with CP)). Please also check your text messages and email inbox in case there is an update there from us or our delivery partners.

If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our Contact Us page.

We're sorry to hear your delivery was not attempted. Please check your text messages for updates or the tracking on our delivery partner's website in case it has been taken to a local collection point (Australia Post (tracking ID starting with 3) or the CouriersPlease (tracking ID starting with CP).

If it your parcel is not at a collection point after 24 hours, we can request another delivery attempt with our delivery partner. Please get in touch with our friendly Customer Care Team via our Contact Us page and confirm your address and delivery instructions (such as leave in a safe place). Please note that these requests can take a few business days to action so keep an eye out for a text once your parcel is on board for delivery again.

We’re sorry to hear this. Orders may be returned to us if there are any issues with the address, if delivery could not be successfully made or if it the parcel is not collected in time. Please contact our Customer Care Team via our Contact Us for assistance.

If your tracking information shows that your order was delivered to your address but you can't find it, often it has been left in a safe place. Please ensure that you have checked any secure locations or drop off points on your property such as a reception/concierge, mailroom and neighbouring properties where it may have been left.

If your address is an apartment or office building, please check with your building manager or concierge as parcels are sometimes moved to a secure location.

If you're still unable to locate your parcel, please get in touch with our friendly Customer Care team by visiting our Contact Us page and we'll investigate on your behalf as a priority.