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Return an Online Order via Post
If you need to return your online order but have misplaced your returns form, not to worry as you can simply write the order number and items you wish to return on a piece of paper and include it inside your return parcel. 

Please make sure to include the following information so we can locate and process your return: 

- Order Number
- Name
- Items being returned
- Reason for return 

Once received, a refund will be processed back to the original payment method used to pace your order. 

Click here to visit our Australia Post returns portal and fill in the required fields to a create a returns label. Print your label at home or scan it at an Australia Post Office.

Exchange an Online Order
If you need to exchange your online purchase in store, you can simply take in the original order confirmation email that was sent to you when your placed your order.