Troubleshooting - I am unable to process my order | UQ AU

Q. Troubleshooting - I am unable to process my order

For any other checkout issues you can try the below troubleshooting advice:

> Log out and back into your account

> Have you tried switching browsers? Our website is optimised for Google Chrome and switching to this browser usually helps.

> We suggest trying an alternative device such as a mobile, iPad or a different computer.

> Please ensure that you enter your card details exactly as they appear on the card including your name and enter the card number without any spaces.

> Please remove any saved cards by going to Membership -> Profile -> My Credit Cards -> Remove by clicking the 'X' on the right hand side.

> Are you placing the order on a work computer? Some work places have strict security and firewall systems which will prevent our website from taking payment.

> We suggest deleting your browsing history and cookies.

> Have you tried exiting the website and re-adding the items to your cart so the order can start over again?

Should you continue to experience technical difficulties, please contact our friendly Customer Care team via chat, email or phone below.

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