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DELIVERY INFORMATION
Please click the "DELIVERY INFORMATION" button if you have a query about your delivery, including Click & Collect.
LODGE A RETURN
To lodge a return for your online order, click the "LODGE A RETURN" button which will take you to our postal return guide. Please ensure your item meets our Returns Policy.
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How can we help?

  1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Legal, Privacy and Information Access
  4. Terms & Conditions
  • UNIQLO Australia Customer Service
    • Online Shopping
    • Order Status
    • Payment & Checkout
    • Order Issues
    • Online Alterations
    • Coupons
    • Delivery Methods
    • Click & Collect
    • Track Your Order
    • Delivery Assistance
    • Online Orders
    • Store Purchases
    • Exchanges
    • Return Assistance
    • Membership
    • UNIQLO App
    • Newsletter
    • Account Assistance
    • Campaign & Collaborations
    • Product Care
    • Product Information
    • Product Review
    • Store Information
    • In-Store Alterations
    • Store Services
    • Coupons
    • Terms & Conditions
    • Privacy Policy
    • Accessibility
    • Corporate Social Responsibility
    • Sustainability
    • Other

Terms & Conditions

  • Product Sampling Program
  • Terms and Conditions of Review
  • Christmas Tree Ornament Gift with Purchase Terms & Conditions (In Store Only) - Saturday 20th of Dec 2025
  • UNIQLO Arigato Festival Gift with Purchase - 27th and 29th of November 2025
  • POP MART UT Gift with Purchase Terms & Conditions - 27th November 2025
  • Adam Scott Appearance at UNIQLO Emporium Terms and Conditions - Monday 8th of December 2025
  • Pop Mart Zimomo Snap & Win Instagram Competition - Nov to Dec 2025
  • Live Station: UNIQLO Emporium Flagship Store Terms & Conditions - 25th November 2025
  • UNIQLO Emporium Instagram Competition Terms & Conditions - November 2025
  • UNIQLO Gift Card Terms & Conditions
  • Can I use the Tourist Refund Scheme (TRS) for my UNIQLO Australia purchase?
  • What are the terms and conditions of the use of App coupons?
  • Stay Vigilant Against Fake Websites, Emails & Accounts Pretending to be from UNIQLO
  • Our Terms of Use
  • What should I do if I come across a fraudulent UNIQLO website?
  • About Trademarks
  • How to use Chatbot and LiveChat
  • App Terms & Conditions
  • Do you offer Afterpay?
  • About Pre-Order
  • Pre-Order Terms & Conditions

Contact UNIQLO Australia

By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day

Related services

UNIQLO APP

App Benefits

Receive a $5 off coupon when you register as a new app member*. Whether you’re shopping in store or online, the UNIQLO app offers lots of handy features.

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