Q. I haven't received an order confirmation email
If your order was successful the order details will be shown under your account's 'Order History' and you should receive an order confirmation email within 30 minutes of placing the order. If you cannot see an order under your 'Order History' please check your online banking or PayPal account to confirm if there is a pending authorisation from "UNIQLO Australia". If an authorisation is showing but there are no new orders, please contact our team via email, chat or phone below for further assistance.
If there is no pending charge on your card or PayPal, and no new order on your Order History, we would assume your order has failed or was unsuccessful and suggest to try placing the order again.
Still having trouble placing your order? Please click here for tips and tricks or get in touch with our friendly Customer Care Team via email, chat or phone below.
If there is no pending charge on your card or PayPal, and no new order on your Order History, we would assume your order has failed or was unsuccessful and suggest to try placing the order again.
Still having trouble placing your order? Please click here for tips and tricks or get in touch with our friendly Customer Care Team via email, chat or phone below.
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Public Holidays
Closed: Public Holidays
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Customer Care Operating hours:
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
Monday - Friday: 9am - 5pm AEST
Saturday / Sunday / Public Holidays: Closed
