Store Collection Services

We offer two store collection options called Pick Up Today and Click and Collect. For more details about each service please see below.

Pick Up Today allows you to order and pay online for items that are available at your local UNIQLO store to collect in as little as one hour*. For more details about Pick Up Today, please click here.

Simply use the find in store function on the product pages to select your preferred store and add your item to cart by clicking the ‘Pick Up Today’ button.

• How do I place a Pick Up Today order?

  If you require a collection today, you can use our ‘Pick Up Today’ service by pressing this option on the product page. This service is only available for items that are in stock in the store you have selected.

  1. Go to the product page > Press: ‘Pick Up Today’

  2. Your cart will show the ‘Pickup Store’ option.

  
  Product page: 

  
  
  Shopping Cart: 
  

  Please note, if you don’t select this option from the product page, your order will not be eligible for the ‘Pick Up Today’ service – even if the items are showing in stock at the store, without selecting this option ‘Pick Up Today’ wont be available.

  
  Click & Collect Service (Not a Same Day Service)
  Click & Collect is a separate service that can be  selected at checkout. These orders are sent from our online warehouse to your chosen store, so standard delivery timeframes will apply.

  Items already added to the online store cart are not eligible for Pick Up Today. If the item is available and you’d like to collect it today, please return to the product page and select ‘Pick Up Today’ there. 
  
  Orders using our Online delivery methods (Including Click & Collect delivery to store) will show as below in your cart: 
  
  
  
   

 

• How do I place a Click & Collect order?

  1. At the checkout, choose [Click & Collect] in [Delivery Option]
  2. Find your nearest store by searching by suburb, state or postcode
  3. Choose your store by clicking the store and then [SEND TO THIS STORE]
  4. Proceed to payment option and checkout

• Can I change the pick up store or cancel my Click & Collect?

  We are not able to make any changes to orders once they are confirmed. If you cannot pick up your order, we can process a refund upon request when it has arrived in-store and is ready for collection. Please contact our Customer Care team below via chat, email or phone below for further assistance.

• How long does the Click & Collect service take?

  We offer Click and Collect at all of our stores across Australia. You can select this as your delivery method at the checkout for free and there is no minimum order value.

  The expected delivery time frames to our stores for collection is below:  

  Selected Store Location	Estimated Delivery (Business Days)
  VIC	2-5 Days
  NSW, ACT and SA	3-6 Days
  QLD	3-7 Days
  WA	3-8 Days

  Last Updated: 13th of June 2025

  Once your order is ready for collection, you will receive an email notification that you will need to present when you collect your order in store within 14 days of arrival.

• How do I collect my order?

  Once your order is ready for collection you will be sent an email with a QR code and pick up details. If you are unable to present the email, please login to your online account and go to 'Purchase History'. The status will show as 'Receivable' if the order is ready to collect.

• How long do I have to collect my order?

  Once an order is ready for pick up you have 14 days to collect it. After this time the order will be automatically refunded in full to your original payment method and we will send you an email to confirm the refund.

• It's past the estimated collection timeframe, where is my order?

  If your order is taking longer than expected to arrive at store, please allow 2-3 business days extra in case of any delays. If you have still not received any email updates please also check your 'Purchase History' under your account in case the status is updated there. If the status is still 'Arrival Waiting' this means it is not in-store yet so please contact our Customer Care team via chat, email or phone below for further assistance.

• What happens if I am unable to collect my order? Can I nominate someone else to collect it?

  If an order is not collected within 14 days, the order will expire and a full refund will be processed back to the same method of payment. You are welcome to organise someone else to collect the order, just forward them your pick up email so they can present this to the store team.

• How can I return or exchange my Click & Collect order?

  Please click here for information about returning or exchanging your Click and Collect order.