Q. NOTICE: Dispatch Status Update
As we have been receiving a high volume of orders, there will be a slight delay in shipping some orders at this time.
Please allow 3-6 business days for your order to be shipped from the time your order is placed. Please keep an eye out for a shipping confirmation email and your order status under your Order History.
We apologise for any inconvenience and can assure you that we are working hard to send out all orders as soon as possible. We hope you love your new UNIQLO goodies when you receive them!
Please see some additional FAQ below for more assistance:
1. Can you change my order to Click and Collect to make it quicker?
Once an order is placed we cannot change the delivery method. If you would like to visit us in-store ahead of your order's arrival, you are welcome to return your order via post here when it arrives.
2. Can you send my order using express post?
We only offer standard post at this time but we can assure you that our teams are trying to send out orders as soon as they can. We really appreciate your patience!
3. How long will it take for my order to arrive once it is shipped?
You can visit our Delivery Information page here for delivery estimations based on your location. Please allow an extra 2-4 business days on top of the estimated timeframe until further notice.
Last Updated: Friday 13th of June 2025
Please allow 3-6 business days for your order to be shipped from the time your order is placed. Please keep an eye out for a shipping confirmation email and your order status under your Order History.
We apologise for any inconvenience and can assure you that we are working hard to send out all orders as soon as possible. We hope you love your new UNIQLO goodies when you receive them!
Please see some additional FAQ below for more assistance:
1. Can you change my order to Click and Collect to make it quicker?
Once an order is placed we cannot change the delivery method. If you would like to visit us in-store ahead of your order's arrival, you are welcome to return your order via post here when it arrives.
2. Can you send my order using express post?
We only offer standard post at this time but we can assure you that our teams are trying to send out orders as soon as they can. We really appreciate your patience!
3. How long will it take for my order to arrive once it is shipped?
You can visit our Delivery Information page here for delivery estimations based on your location. Please allow an extra 2-4 business days on top of the estimated timeframe until further notice.
Last Updated: Friday 13th of June 2025
Contact UNIQLO Australia
By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
