Q. 2025 Holiday Season Online and Store Shopping Guide
We've included all the need to know information on this page for shopping with UNIQLO Australia this holiday season, whether you are shopping with us online or in one of our stores across Australia.
Table of Contents:
Christmas Delivery Dates
Extended Returns Policy
Store Trading Hours
Accessing Your UNIQLO Account
How to Return
|
Express Metro |
Standard Metro |
Regional | Click & Collect | |
|---|---|---|---|---|
| VIC | N/A | Wed 17th Dec | Wed 10th Dec | Wed 17th Dec |
| NSW | Tues 16th Dec | Mon 15th Dec | Wed 10th Dec | Wed 17th Dec |
| ACT | Tues 16th Dec | Mon 15th Dec | Wed 10th Dec | Wed 17th Dec |
| SA | Tues 16th Dec | Mon 15th Dec | Wed 10th Dec | Wed 17th Dec |
| QLD | Tues 16th Dec | Sun 14th Dec | Wed 10th Dec | Wed 17th Dec |
| WA | Tues 16th Dec | Sun 14th Dec | Wed 10th Dec | Mon 15th Dec |
| NT | N/A | Wed 10th Dec | Wed 10th Dec | N/A |
| TAS | Tues 16th Dec | Mon 15th Dec | Wed 10th Dec | N/A |
**Delivery expected by or on Christmas Eve, Wednesday 24th December. Please order earlier if you need the order before this date.
ORDER & PICK
Order by 12PM on Christmas Eve for your last minute gifts to be ready same day, usually ready in two hours. To get started, scroll down to Find in Store on your desired item and follow the below steps.
| Order online | Receive your ready for collection email | Pick up at selected store |
|---|---|---|
| From the product page, check whether an item is available in-store. Select the pickup location, click “ORDER & PICK” and complete payment at the checkout. | You'll receive an email notifying you that your order is ready to pick up at the store. | Collect your order at the service counter during your nominated store's operating hours. |
For more details about ORDER & PICK please click here and for store opening hours, check our Store Locator here.
Need further assistance with managing your delivery? Please click here for more details.
Purchases made online or in-store within this time can be returned until the 31st of January 2026.
To find out more about how to return your online order or in-store purchase please click here.
For up to date opening hours for all UNIQLO Australia stores, check our Store Locator here. We'll include all public holidays and extended trading over the holiday season.
Due to our website update on Tuesday 16th of September, we require ALL customers to reset their passwords before logging in to our upgraded website. You may choose to reuse your existing password or create a new, stronger password.
If you are encountering trouble verifying your email address, please click here.
For further details on how to return an in-store purchase or online order please see our Return Information page.
-
Do you offer gift cards?
Yes, we offer physical Gift Cards and Digital Gift Cards that can both be redeemed at any UNIQLO Australia store or online. For more details about our Gift Cards please click here.
Physical Gift Cards: Purchase at the staff checkout of any UNIQLO Australia retail store. Click here to find a store near you.
Digital Gift Cards: Purchase via the link here through our Buyatab partner and receive your Digital Gift Card directly to your email address or to the recipient's email. -
Do you offer gift receipts?
For in-store purchases, we do offer gift receipts. However, for online orders we do not offer gift receipts and all pricing tags will be visible on each item delivered.
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Do you offer a gift wrapping service?
We currently do not offer gift orders and gift wrapping for online orders. However, we do have gift wrapping available for in store purchases.
We hope this information helps you and you find something great for your loved ones by clicking below.
Contact UNIQLO Australia
By Chat
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
