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Q. Delivery Information

Please find information below about our delivery options including home delivery and Click & Collect.

SHIPPING COSTS:
We offer free shipping for all orders over $75 to anywhere in Australia. 
For orders below $75 we charge a $7.95 shipping fee for standard post. We do not currently offer express post.

If you prefer to pick up your order from one of our stores, our Click and Collect service is free. Find out more here.

 



STANDARD DELIVERY TIMES:
We aim to dispatch orders within 2 business days.
-Altered items will take an extra 2-3 business days

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TRACKING YOUR ORDER:

Our online orders are shipped all across Australia with the CouriersPlease courier network in metropolitan areas and Australia Post's eParcel network in regional areas. You will receive tracking details via our shipping platform Shippit. Delivery lead times are as above.

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For the most up to date information, enter your tracking number that starts with the number 3 on the link below. 

Australia Post Tracking

For orders shipped with Australia Post, please note that if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

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For the most up to date information, enter your tracking number that starts with a 'CP' on the link below.

CouriersPlease Tracking

For orders shipped with CouriersPlease, delivery can be made to a PUDO (Pick Up Drop Off) location (including service stations, newsagents, shopping centres and more), provide authority to leave, delivery to an alternate address, nominate a neighbour and even reschedule to an alternative date. Details can be found in the initial shipping confirmation email from CouriersPlease.

Have a concern about your delivery or tracking details? Please visit our page here for further assistance.


CLICK & COLLECT:

We offer Click and Collect at all of our stores across Australia. You can select this as your delivery method at the checkout for free and there is no minimum order value.

The expected delivery time frames to our stores for collection is below:  

2-4 business days – VIC 
3-6 business days – NSW, ACT, SA and QLD
7-10 business days – WA 

We will send you an email once your order has arrived in-store with instructions on how to collect it.

You can find our store locations here and to find out more about Click and Collect follow the link here.

 

FREQUENTLY ASKED QUESTIONS
  • How can I track my order? 

    We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us and Shippit with your tracking details and estimated delivery date. However, tracking your parcel directly through Australia Post or CouriersPlease websites will show you the most recent tracking and estimated delivery dates. We will also notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.

  • Do you ship to New Zealand or any other countries? 

    We do not ship to New Zealand or any other countries at the moment but please stay tuned to our Facebook and Instagram for any announcements.

  • Do you deliver to Parcel Lockers or PO Boxes?

    Yes, we can deliver to Parcel Lockers, Parcel Collect and PO Box addresses. Please click here for more information and ensure that the address matches your MyPost account as any invalid addresses may be shipped with our normal metro area delivery partner CouriersPlease.

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