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Q. Delivery Information

During this unprecedented period, our deliveries of online orders may be slightly delayed. The UNIQLO Australia team is working hard to make sure we get our LifeWear items to you as soon as we can. We appreciate your patience and continued support.

Please refer below for further details on delivery timelines. 

CURRENT DELIVERY DELAYS
Due to the current Stage 4 COVID-19 restrictions, Australia Post is experiencing significant delivery delays for parcels sent to Victoria. You may notice a significant amount of time has passed without any update to your tracking details, please do not be alarmed as it may take an extra 5-10 business days after the estimated delivery date for your parcel to arrive. The Australia Post tracking link provides the most up to date information about your parcel, enter your tracking number here to see the latest update. If you have still not received your parcel after this period, please get in touch with our friendly Customer Service team.

Currently we will not have an Express Post option available due to these delays.

2020 CHRISTMAS DELIVERY CUT OFF DATES

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DELIVERY TIMES

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Our online orders are shipped all across Australia with the CouriersPlease courier network in metropolitan areas and Australia Post's eParcel network in regional areas. Delivery lead times are as above.

For orders shipped with CouriersPlease, delivery can be made to a PUDO (Pick Up Drop Off) location (including service stations, newsagents, shopping centres and more), provide authority to leave, delivery to an alternate address, nominate a neighbour and even reschedule to an alternative date. Details can be found in the initial shipping confirmation email from CouriersPlease.

For orders shipped with Australia Post, please note that if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

Unfortunately, we do not ship to New Zealand at the moment. Please stay tuned to our Facebook page and website for future details!

HOW CAN I TRACK MY ORDER?
We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us and Shippit with your tracking details and estimated delivery date. We will also notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.

HOW MUCH DOES SHIPPING COST?

We offer free shipping for all orders over $60.
For orders below $60 we charge a $7.95 shipping fee for Standard Post.

DO YOU OFFER INTERNATIONAL SHIPPING?
No. Unfortunately, we are only shipping to Australia at this time. If you are staying in other countries, please check out the rest of our UNIQLO sites via "STORES" at the top of our website.

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding delivery please Contact Us.

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