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Q. What is your return Change of Mind Policy?

With the coronavirus situation evolving daily, UNIQLO Australia has introduced changes to some of our operations. Please click here for all important updates on these changes.

If you change your mind about your purchase of products (except socks, underwear, swimwear, face masks and altered apparel) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags. reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.

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