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Q. How do I return an online order via post?

Please follow the steps below to post back your online order for a refund via Australia Post. 

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STEP 1: Create a Return Label
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Click here to visit our Australia Post returns portal and fill in the required fields to create label. Print your label at home or show the email from Aus Post it at the post office.

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STEP 2: Fill in the Return Form

Fill in the quantity and reason code for the items you are returning. You are welcome to return just some items from your order and don't have to return the whole order. If you have lost your returns form, not to worry as we will use the details from the label below to identify your order. 

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STEP 3: Pack and Return

Pack your item/s and return form together. Attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box. 

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STEP 4: Refund

It can take 2-3 business days for your refund to be processed once your return is received. Please note an AU$8.00 return handling fee will be deducted from the refund amount. 

Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.

Find more details about online returns here.

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