1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Online
  4. Order Issues

Q. The product received does not match what I ordered

If you have received the incorrect item/s in your order please check your invoice or order confirmation email to ensure the sizes/colours you have selected were correct. If you have ordered the incorrect size please follow our return processes here to complete a return or exchange.

If you believe the item/s you have received were incorrectly sent by our warehouse please get in touch with our friendly Customer Care team via our Contact Us page and we will be happy to investigate for you as a priority.

 
Was this information helpful?
If you still need help please contact our Customer Care team below.
Please let us know your feedback so we can improve.
Please let us know which part of this page is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know your feedback.

Note: Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below: