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Q. Return Information

RETURNS DELAY
New processing measures at our warehouse have been put in place due to COVID-19, and it can take 8-10 business days for us to process a return once it has been received. We apologise for any inconvenience this may cause. 


Online & Retail Change of Mind Policy

If you change your mind about your purchase of products (except socks, underwear, swimwear, altered apparel and face masks) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. For health and safety reasons we can not accept the returns of face masks that have been opened.  

Extended Returns for Victoria
As our Victorian stores are currently closed, we are extending our return policy where in store and online purchases made from 1st June will have a 30- day extension from the day lockdown restrictions in Victoria lift . 

Retail Purchase - Return Information

Item/s purchased in a UNIQLO store can only be refunded or exchanged in a store. The return item/s can be returned to any of our 22 stores across NSW, VIC, QLD & WA. Click here to find your Closest Store. In store purchases can not be returned via postal mail. 

Online Order - Return Information

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In-Store Returns - Refund & Exchange
Refund and exchanges for your online order in accordance with the UNIQLO Change of Mind Policy can be done at your local UNIQLO store. Please ensure to have your tax invoice with you and the same card used for purchase, to obtain a full refund or exchange.

Postal Returns - Australia Post - Refund Only
Returning item/s from your online order can be completed in 4 easy steps!: 

1. Visit: https://return.auspost.com.au/uniqlo

2. Fill in the required fields and your return information.

3. Print your label at home or at a nearby Australia Post Office.

4. Drop your return parcel at any Australia Post Office or red Post Office Box.

The returns process can take up to 14 business days from the date your return was lodged. Please note a AU$7.00 return handling fee will be deducted from the refund amount when you use this service. Unfortunately we're unable to process exchanges for an online order via our postal return service, please view our exchange process here.

Can I return multiple orders in one parcel? 
Yes. If you send back multiple orders in one parcel you will only be charged one $7 return fee. Please ensure all individual return forms are included so we can identify your orders. 

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