I have forgotten my account password

Q. I have forgotten my account password

We're sorry to hear that you are having trouble logging in! If you are trying to log in and you cannot remember your password, please click on the 'Forgot Your Password?' link. You will receive an email to reset your account password. Please ensure you also check your junk/spam folder as the email may end up in there.

New passwords must fulfill the following requirements:

i. 8 – 20 letters,
ii. contain both letters and numbers
iii. optionally, symbols shown here can be used: - _ . @
(Please note alternative symbols can not be used)

If you have still not received the email, it may be because you do not actually have a registered account with us or you may be using symbols that our system cannot accept, this includes exclamation points (!). You can contact our Customer Care Team via our Contact Us page, and we can further investigate or assist with resetting your account password.

Still need help?
Please feel free to call our friendly Customer Care team on 1800 864 756

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