1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Return & Exchange
  4. Online Orders

Q. How do I return or exchange my online order?

Ordered with Click & Collect? Click here for information. 

To return or exchange your order from our online store, please find the below information and ensure that your items meet our Change of Mind Return Policy here.

User-added image
HOW DO I EXCHANGE?
If you require an exchange, this can be completed at any of our UNIQLO stores within 30 days of receiving your order. Please ensure to have your tax invoice with you. You are welcome to exchange to any other item of the same value. Please note, we do not offer exchanges through our online returns process and items sent back to our online warehouse will be processed for a refund. If you require a new size or colour, you can simply place a new order online.

HOW DO I REFUND?
Online purchases that require a refund must be sent back to our online warehouse using the online returns process below, and cannot be refunded in-store. Click here to visit our online order returns portal or click on the 'Create return label' button below. Please note an $8.00 return postage fee applies for change of mind returns. 

User-added image
NOTE: If you paid for your online order using 'Pay in Store' and require a refund, you can only return your order to the store the payment was made at. Please ensure to bring your tax invoice, store payment receipt and items in original condition to complete the return.


  • FREQUENTLY ASKED QUESTIONS
  • How do I return my order via post?

  • Can I return just some items from my order, and not the whole order?

  • Can I return multiple orders in one parcel? 

  • I have lost my returns form, how do I post my return now?

  • Can I exchange my online purchase in-store for a different item?

  • What packaging do I use to pack my return?

  • I want to use my own postage, where do I send my return to?

  • Can I return within 30 days from when I placed my order, or when I received my order?

  • Why have I been refunded the wrong amount?

  • The card I paid with has been cancelled, can you refund me to a different card?

  • Can I exchange if my item doesn't have a tag anymore?

  • Do you offer price matches?

Was this information helpful?
If you still need help please contact our Customer Care team below.
Please let us know your feedback so we can improve.
Please let us know which part of this page is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know your feedback.

Note: Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below: