How can we help?

Ordered with Click & Collect? Click here for information. 

To return or exchange your order from our online store, please find the below information and ensure that your items meet our Change of Mind Return Policy here.


HOW DO I EXCHANGE?
If you require an exchange, this can be completed at any of our UNIQLO stores within 30 days of receiving your order. Please ensure to have your tax invoice with you. You are welcome to exchange to any other item of the same value. Please note, we do not offer exchanges through our online returns process and items sent back to our online warehouse will be processed for a refund. If you require a new size or colour, you can simply place a new order online.

HOW DO I REFUND?
Online purchases that require a refund must be sent back to our online warehouse using the online returns process below, and cannot be refunded in-store. Click here to visit our online order returns portal or click on the 'Create return label' button below. Please note an $8.00 return postage fee applies for change of mind returns. 

NOTE: If you paid for your online order using 'Pay in Store' and require a refund, you can only return your order to the store the payment was made at. Please ensure to bring your tax invoice, store payment receipt and items in original condition to complete the return.

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  FREQUENTLY ASKED QUESTIONS

• How do I return my order via post?

  Please follow the steps below to post back your online order for a refund via Australia Post. 

   

  

  
  STEP 1: Create a Return Label
  

  Click here to visit our Australia Post returns portal and fill in the required fields to create label. Print your label at home or scan it at an Australia Post Office. 

  

  
  STEP 2: Fill in the Return Form

  Fill in the quantity and reason code for the items you are returning. You are welcome to return just some items from your order and don't have to return the whole order. If you have lost your returns form, not to worry as we will use the label below to identify your order. 

  

  
  STEP 3: Pack and Return

  Pack your item/s and return form together. Attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box. 

  

  
  STEP 4: Refund

  It can take 2-3 business days for your refund to be processed once your return is received. Please note an AU$8.00 return handling fee will be deducted from the refund amount. 

  
  Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
  
  We are not able to process Change of Mind returns for items in the below conditions:
  

• Can I return just some items from my order, and not the whole order?

  You are welcome to return just some items from your order and don't have to return the whole order. You can indicate on the returns form (in the parcel) which items you are returning, the quantities and return reason code for these.

• Can I return multiple orders in one parcel? 

  Yes, if you send back multiple orders in one parcel you will only be charged one $8 return fee. You will only need to create one label under one order number, however please ensure all individual return forms are included so we can identify your orders.

• I have lost my returns form, how do I post my return now?

  No worries, just follow the instructions above from STEP 2 to post your return. When creating your return label, you will be required to enter your order number and reason for return which is enough information our warehouse team will need to process your refund. If you are returning multiple orders and you no longer have the forms, please make a note with the order numbers and the items to ensure our team correctly process your return.
   

• Can I exchange my online purchase in-store for a different item?

  You can exchange your online purchase for any other item at any of our stores provided that the new item is of the same value or higher. If you are exchanging for a higher value item, the price difference will just have to be paid.
   

  If you would like to exchange your purchase for an item of a lower value, please note that our stores cannot process refunds for online purchases, so we suggest finding an additional item to cover the difference to complete the exchange.
   

• What packaging do I use to pack my return?

  You can use the original box your order came in or any type of secure plastic bag, so as long as you can securely tape it up and attach your label onto it. If you are using the original box, just be sure to cover the old shipping label.
   

• I want to use my own postage, where do I send my return to?

  Please contact our our friendly Customer Care team here and we can assist you with where to send your return to.
  You just have to ensure to include your invoice/return form. If you do not have your invoice/return form, you can just leave a note in the package with your order number and reason for return so our warehouse team can process this for you. 
  
  Please keep in mind that we do not reimburse any postage paid directly to a delivery partner for returns. If you have provided your own postage but an $8 returns fee was still deducted from your refund, please let our Customer Care team know to amend this for you. 
   

• Can I return within 30 days from when I placed my order, or when I received my order?

  You have 30 days from when you received your order to return or exchange it. If you are returning via postal mail, you will just have to lodge the return within 30 days.
   

• Why have I been refunded the wrong amount?

  An $8.00 handling fee is deducted from all returns via postal mail. Please also take into account any promotional codes used when placing the order, as any returning item that goes below the coupon minimum spend will void the discount and will be deducted from the item value. If you paid a shipping fee for delivery ($7.95) and are returning for change of mind, this will not be refunded as part of your return as this only covers shipping from us to you. 
   

• The card I paid with has been cancelled, can you refund me to a different card?

  Refunds are automatically issued back to the card of purchase. If our initial attempt to transfer funds back to you fails, you will be contacted by our Customer Care team to arrange an alternative method of refund. Usually your bank will have a process to transfer funds from your old card to the new card and an alternate refund method is not required.