Online Shopping Service Survey

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1. Overall Satisfaction

Please rate your overall satisfaction regarding the UNIQLO.com shopping experience※

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

2. Reason for shopping

Which of the following prompted your visit to UNIQLO.com? Please select all that apply.

Saw an online advertisement
Saw a UNIQLO product on Social media or online community
Received an email/app push from UNIQLO
Saw UNIQLO's social media
Recommended by family/friends
Information in-store/staff recommendations
Item was out of stock in-store
Purchasing online-exclusive items (longer/shorter lengths) or sizes only available online
No store nearby
No need to go to a physical store
I always use it
Other

3. Navigation/Availability/Checkout

Please rate your satisfaction with the ease of finding the product(s) you were looking for.

Were you able to purchase all the items you wanted? Please rate your satisfaction with the product selection available.

Please rate your satisfaction with the process leading up to order confirmation, including payment methods, delivery options, and estimated delivery dates.

4. Overall

Please share specific details about what you liked, what you would like to see improved, and any requests you may have regarding the UNIQLO online store and app.