Online
- An item I bought is now on sale, can you refund the price difference?
- When do I have to order by to receive my delivery before Christmas?
- How do I shop the new UNIQLO website?
- How can I search for items?
- When will I receive my refund?
- Click & Collect FAQ
- About Pre-Order
- Pre-Order Terms & Conditions
- I have been charged twice for my online order
- How do I get a coupon or points on my account?
- Delivery Information
- Do you deliver to New Zealand?
- When will I receive my order/delivery?
- How can I track my order?
- I have an issue with my delivery
- What is a Multi-Buy promotion?
- Do you offer Afterpay?
- Do you offer bulk order purchases?
- Why didn't I receive my cashback or affiliate points for my order?
- Troubleshooting - I am unable to process my order
- What are the benefits of downloading the UNIQLO app?
- I did not receive a coupon after downloading the app
- What methods of payment do you accept?
- PayPal Pay in 4
- Can I make changes to my order?
- Can I cancel my order?
- Alteration Services FAQ
- Why does my UNIQLO account show that my order is cancelled?
- Do you sell or offer gift cards?
- How do I amend my Billing (Membership) address?
- The product received does not match what I ordered
- I haven't received an order confirmation email
- Can I add an item to my order?
- Can I request a tax invoice?
- Fraudulent Uniqlo Franchise Offers through fake websites or e-mail
- About Wish List
- How do I shop online?
- I am having trouble accessing the UNIQLO website
- Difference between Purchase History and Order History
- What are the terms and conditions of the use of App coupons?
- How many coupons can I use at the one time?
- I used my App coupon by mistake, is it possible to re-issue?
- It says my App coupon is not valid when ordering online
- I forgot to add my coupon to my online order
- How long can I keep items in my cart?
- Can I order over the phone?
- I want to get an item that is not available
- When will I be charged for my order?
- What happens if an item in my order is not available?
- Do you have the same price online, on the App and in the store?
- Are the same products offered online also available in the store?
- What happens if I notice that my personal details are incorrect after I have placed my order?
- I have been refunded the wrong amount
- How do coupon codes affect my return?
- Can I order from UNIQLO in a different country?
- Do you ship internationally?
- I received my order in multiple packages, have I been charged additional delivery fees?
- There is an item missing from my order
- Do you do gift orders or gift wrapping?
- Online Alterations
- Pay In Store FAQs
- How do I apply a Coupon to my online order?
- Can I checkout with a guest account?
- How much does shipping/delivery cost?
- Are my details secure?
- Do you offer student discounts?
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Public Holidays
Closed: Public Holidays
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.