How can we help?

Order Issues

• An item I bought is now on sale, can you refund the price difference?
• When will I receive my refund?
• Click & Collect FAQ
• About Pre-Order
• I have been charged twice for my online order
• I have an issue with my delivery
• Why didn't I receive my cashback or affiliate points for my order?
• Troubleshooting - I am unable to process my order
• Can I make changes to my order?
• Can I cancel my order?
• Why does my UNIQLO account show that my order is cancelled?
• How do I amend my Billing (Membership) address?
• The product received does not match what I ordered
• I haven't received an order confirmation email
• Can I add an item to my order?
• I am having trouble accessing the UNIQLO website
• I forgot to add my coupon to my online order
• What happens if I notice that my personal details are incorrect after I have placed my order?
• What happens if an item in my order is not available?
• I have been refunded the wrong amount
• There is an item missing from my order
• Pay In Store FAQs