How can we help?

Return & Exchange

• What is your Christmas Returns Policy?
• When will I receive my refund?
• How do I return or exchange my online order?
• Return Information
• How do I return or exchange my store purchase?
• I've lost my online return form
• Can I exchange my in-store purchase?
• Can I exchange my online order?
• How do I return or exchange my Click & Collect order?
• Can I return items purchased online in a store?
• I no longer have my receipt or order invoice
• How do I return a faulty item?
• Can I return sale items?
• Can I return sealed product/s which have been opened?
• Can I return underwear or swimwear?
• Do you offer credit notes for returns?
• What is your Change of Mind Return Policy?
• I paid via PayPal, can I still get a refund in store?
• How long do I have to make a return?
• Are returns or exchanges shown in the purchase history?
• What if I return or exchange my store purchase which used an app coupon?
• Can I return items from multiple orders in the one satchel?
• The card I paid with has been lost, cancelled or stolen. How will you refund me?
• How do coupon codes affect my return?
• I’ve changed my mind! Can you send my return back to me?
• I have been refunded the wrong amount
• Are there any items excluded from the returns policy?
• How much do postal returns cost?
• If I buy an item in-store can I return it you via post?
• How do I return an online order via post?