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  • UNIQLO Australia Customer Service
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DELIVERY INFORMATION
Please click the "DELIVERY INFORMATION" button if you have a query about your delivery, including Click & Collect.
LODGE A RETURN
To lodge a return for your online order, click the "LODGE A RETURN" button which will take you to our postal return guide. Please ensure your item meets our Returns Policy.
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  1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Return & Exchange
  4. Return Assistance
  • UNIQLO Australia Customer Service
    • Online Shopping
    • Order Status
    • Payment & Checkout
    • Order Issues
    • Online Alterations
    • Coupons
    • Delivery Methods
    • Click & Collect
    • Track Your Order
    • Delivery Assistance
    • Online Orders
    • Store Purchases
    • Exchanges
    • Return Assistance
    • Membership
    • UNIQLO App
    • Newsletter
    • Account Assistance
    • Campaign & Collaborations
    • Product Care
    • Product Information
    • Product Review
    • Store Information
    • In-Store Alterations
    • Store Services
    • Coupons
    • Terms & Conditions
    • Privacy Policy
    • Accessibility
    • Corporate Social Responsibility
    • Sustainability
    • Other

Return Assistance

  • Store Purchases | How to Return & Exchange
  • Online Orders (Home Delivery) | How to Return & Exchange
  • Introduction | UNIQLO Australia Return Policy
  • Return & Exchange | Frequently Asked Questions
  • How do coupon codes affect my return?
  • How do I return an online order via post?
  • What is your Change of Mind Return Policy?
  • How do I cancel my online return?
  • How much do postal returns cost?
  • How do I return a faulty item?
  • I no longer have my receipt or order invoice
  • Can I return underwear or swimwear?
  • Can I return items from multiple orders in the one satchel?
  • I've lost my online return form
  • I have been refunded the wrong amount
  • How long do I have to make a return?
  • If I buy an item in-store can I return it you via post?
  • Can I return sealed product/s which have been opened?
  • Can I exchange my online order?
  • Are there any items excluded from the returns policy?
  • Can I exchange my in-store purchase?
  • Can I return sale items?
  • The card I paid with has been lost, cancelled or stolen. How will you refund me?

Contact UNIQLO Australia

By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day

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