How can we help?

Product Information

• When does UNIQLO Australia release UT collections?
• What is HEATTECH?
• How do I use the size chart?
• What is AIRism?
• Product Sampling Program
• How do UNIQLO sizes work?
• An item I bought is now on sale, can you refund the price difference?
• How can I search for items?
• Do you have recycling or repair services for UNIQLO items?
• Where do you source your materials from?
• Alteration Services FAQ
• How do I find out if a product is available in my local store?
• Is the down used in UNIQLO garments ethically sourced?
• Where do I find the pouch for my Ultra Light Down?
• Extended Sizes
• Are returns or exchanges shown in the purchase history?
• Can I post a product review?
• Are the same products offered online also available in the store?
• I want to get an item that is not available
• Do you have the same price online, on the App and in the store?
• Are there any items excluded from the returns policy?
• Do you do gift orders or gift wrapping?
• Online Alterations