How can we help?

Store

• How do I get a coupon or points on my account?
• Do you deliver to New Zealand?
• What are the benefits of downloading the UNIQLO app?
• I did not receive a coupon after downloading the app
• What methods of payment do you accept?
• Alteration Services FAQ
• Do you sell or offer gift cards?
• I’m interested in working for UNIQLO Australia, how do I join the team?
• What is your Change of Mind Return Policy?
• I have a compliment, complaint, or feedback to make about UNIQLO Australia
• How do I find out if a product is available in my local store?
• Store purchase via phone or store item hold requests
• How do I contact a UNIQLO Australia store directly?
• Where is my nearest store?
• What are your trading hours?
• How to use App coupons at a UNIQLO store
• What are the terms and conditions of the use of App coupons?
• How many coupons can I use at the one time?
• I used my App coupon by mistake, is it possible to re-issue?
• What if I return or exchange my store purchase which used an app coupon?
• The app won’t open and I cannot access my coupons in-store
• When will UNIQLO open a store in my area?
• Are the same products offered online also available in the store?
• I want to get an item that is not available
• Do you have the same price online, on the App and in the store?
• How do coupon codes affect my return?
• Do you do gift orders or gift wrapping?
• Pay In Store FAQs
• $5 App Scan Coupon Announcement
• Do you offer student discounts?