About Alteration Services (In-store and Online)

As part of the various services we offer here at UNIQLO, we offer alterations (hem shortening) for selected pants at all of our stores and online. 

In-store Alterations
Online Alterations
Alteration Types
 

• Exclusions List (Click Here)

  Our alterations service (shortening only) is available for selected UNIQLO bottoms. Alteration is not available for the below product due to material and silhouette limitations.

  1. Short Pants
  2. Sweat Pants
  3. Jogger Pants
  4. Knitted Pants
  5. Culottes and Jorts
  6. Warm Lined Pants
  7. Ultra Stretch Active Pants
  8. Pants with Drawstring at Hem
  9. Long Pants in Pajama Set
  10. AIRism/HEATTECH Leggings
  11. Skirts & Dresses
  12. Non-UNIQLO Products

• How do I add alterations? (Click Here)

  1. Select the product colour and size.
  2. Select Stitch type from the drop down box.
  3. Select your desired alteration inseam length. This will be the length you want your pants cut to.

  

• How do I measure the inseam length? (Click Here)

  Before you select your alteration, be sure to know your exact measurements, as we are unable to accept returns or exchanges for altered products. 

  

  STEP 1:

  To find the right measurement, begin by measuring a pair of pants that you already have to get an idea of the inseam length you’d like to select for alterations.

  

  STEP 2:

  Please measure from the center of your inseam (crotch) to the length you want the pants altered to. For example, if you select 70cm from the dropdown menu, the inseam to the hem measurement will be cut off at 70cm long.
   

  

  STEP 3:

  After you note these measurements, please select your colour, waist size and length, and choose the type of  stitch type and length of the alteration you want for your bottoms.

ONLINE: Stitch types available will be shown on the product page, if you can’t find a certain stitch in the drop down, it means that it is not available for that product.
IN-STORE: Please check with our store team to see which type is available and which pants can be altered.

• Can I return or exchange my pants that have been altered? 

  As per our Change of Mind Policy, altered apparel cannot be accepted for returns or exchanges as they are no longer in their original condition. 

• How do I measure the alteration length?

  IN-STORE: Please see our store team to see which pants can be altered and they can assist with measuring the length for you.
  ONLINE: Please see above in the Online Alteration section or click here to find more details.

• Do you offer pants tapering?

  No, our alterations service only includes shortening the length of selected pants and does not include tapering.

• Can I take my UNIQLO pants purchased overseas in for an alteration?

  Our store teams would be more than happy to take a look at the pants to see if they can be altered. Please note that if pants are from a different country, they may be different to our current offering in Australia so the thread may not be a perfect colour match or fabric variations may not be suitable for alteration. Find your local UNIQLO store here and they will be able to take a look and determine this for you. 
  
  Also ensure that you present your proof of purchase such as a bank statement or receipt and that the pants are in the original condition or have been washed prior to bringing them into the store.

• How long do your alterations take?

  IN-STORE: Alterations can take 1 day for those requiring a blind stitch, and lock stitch can be done on the same day depending on how busy the store is. You will always be given a pick up time on your alterations slip.
  ONLINE: Please allow addtional 2-3 business days for our team to alter the item/s and ship your order.

• Can I bring my pants in twice to get altered?

  You are more than welcome to bring your pants purchased in-store or online into a store for further alteration if they have already been altered previously.
  
  However, proof of purchase will need to be presented again. We are unable to guarantee if a fee will be required for the alterations again and this will be up to the discretion of the alterations manager.

• Do you alter shirts or sleeves?

  Unfortunately, at this stage we do only have the alteration service available for selected jeans and pants. We are unable to alter any of our other UNIQLO products including  the length of sleeves on our shirts or jackets.

• Do you alter Non-Uniqlo pants or jeans?

  No, unfortunately we do not. Our alteration service is exclusively for UNIQLO jeans and pants only. We will not perform an alteration on any other brand and / or make of jeans or pants.

• Can I take my old UNIQLO pants in for an alteration in-store?

  Unused pants can be taken in for an alteration in-store, however proof of purchase needs to be provided.
  
  If you do not have a proof of purchase, it will be up to the discretion of the alterations manager and a $6 fee may just be applied. Please ensure that the pants have been washed prior to bringing them into the store. This also includes pants purchased online.

• Can I still alter pants, if I don’t have the receipt?

  This will have to be up to the discretion of the alterations manager in store. If your pants are in a fine condition to be altered but you don't have your receipt, you may just have to pay a $6 alterations fee as the price you paid for the pants cannot be verified. 

• How long are alterations held for?

  Pants that have been altered, are kept and held for pickup from our stores for up to 30 days from the day they are altered in stores. Should the pants not be collected within this time frame, the store will dispose of the pants. 

• How do I remove the alteration from my item before I checkout?

  Simply navigate to your Shopping Cart and [Remove] the item from your cart, you can then add the pants back to your cart without selecting an alteration.
  
  If you order has been placed already, please log in to your account within 30 minutes and cancel your order. 

• Can I have my pants altered after they are delivered?

  If the alteration option wasn’t selected while placing your order you can still take your pants to your local UNIQLO store to have them altered however please ensure to have your invoice/proof of purchase with you and your item in its original condition. Please keep in mind that not all pants are eligible for alterations.

• How long will it take for my items to be altered?

  Please allow additional 2-3 business days for our team to alter the item/s before shipping your order. As soon as it has been completed and your order is on its way to you we will send your tracking details.

• Can I send items to you to be altered?

  No. At this time our team can only complete alterations for items that have been ordered with the alteration details so please ensure to select and if applicable, pay for this service. We cannot accept any items at our online warehouse for alterations so please visit your local store for this service.

• Will my item be altered by your in-store teams?

  No. Online alterations will be completed by our online team at our warehouse. If you wish to have your item altered in store, please visit the store directly to have your item altered. Please note, we can not send items to our stores to have them altered. 

• What if there is an issue with the length or alteration?

  If you have any concern with your item and how it was altered please contact our Customer Care team below on chat, email or phone.

• I am unable to measure myself. If the measurements are not suitable after I receive the item, can you change the alteration? 

  We suggest ensuring you have measured and know the exact measurement before selecting an alteration length. 
  
  We are unable to re-do an alteration through the online service. If you selected the incorrect measurement and a further shorten is required you can take your items to one of our UNIQLO stores to request a further alteration at a cost (see pricing table above for costs). Once an alteration is completed it can not be lengthened again. 

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding alterations please contact us below on chat, email or phone.