Help

Help UNIQLO Help

Q. Delivery Information

During this unprecedented period, our deliveries of online orders may be slightly delayed. The UNIQLO Australia team is working hard to make sure we get our LifeWear items to you as soon as we can. We appreciate your patience and continued support.

Please refer below for further details on delivery timelines. 

CURRENT DELIVERY DELAYS
Due to the current Stage 4 COVID-19 restrictions, orders are taking slightly longer than usual and we are aiming to dispatch orders from our warehouse within 3-7 business days. Delivery times may take slightly longer than usual and we recommend allowing an extra 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your parcel after this period, please get in touch with our friendly Customer Service team.

Currently we will not have an Express Post option available due to these delays.

DELIVERY TIMES
3-8 business days: Sydney, Melbourne, Canberra & Brisbane
5-10 business days: Adelaide
5-12 business days: Perth, Regional & Country Areas

All orders are delivered through Australia Post’s eParcel network. Delivery lead times are as above. Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

Unfortunately, we do not ship to New Zealand at the moment. Please stay tuned to our Facebook page and website for future details!

HOW CAN I TRACK MY ORDER?
We've made it as easy as possible to track your order online. Once your order has been shipped from our warehouse, you will receive an email from us and Shippit with your tracking details and estimated delivery date. We will also notify you via email or SMS when your package is in transit and ready for delivery so you're kept up to date.

HOW MUCH DOES SHIPPING COST?

We offer free shipping for all orders over $60.
For orders below $60 we charge a $7.95 shipping fee for Standard Post.

DO YOU OFFER INTERNATIONAL SHIPPING?
No. Unfortunately, we are only shipping to Australia at this time. If you are staying in other countries, please check out the rest of our UNIQLO sites via "STORES" at the top of our website.

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding delivery please Contact Us.

Was this information helpful?

No
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via email or phone.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
Make no response)