Q. How do I return a faulty item?
We’re very sorry to hear an item you have purchased from us may be faulty! We kindly ask that you visit your local UNIQLO Australia store so that our friendly staff can physically assess your item for any manufacturing faults.
Please ensure to bring your receipt or another form of proof of purchase such as a bank transaction record, so that the team can verify your purchase. For orders placed after the 16th of September 2025 you can locate your E-Receipt here.
Otherwise, if you do not live near a UNIQLO store or you have purchased your item online, please get in touch with our Customer Care Team via our Contact Us page and we can assist.
Please ensure to bring your receipt or another form of proof of purchase such as a bank transaction record, so that the team can verify your purchase. For orders placed after the 16th of September 2025 you can locate your E-Receipt here.
Otherwise, if you do not live near a UNIQLO store or you have purchased your item online, please get in touch with our Customer Care Team via our Contact Us page and we can assist.
Contact UNIQLO Australia
By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
