Q. How long does the Click & Collect service take?
Click and Collect has now resumed for all UNIQLO Australia stores as of Tuesday, 23rd of September!
Thanks for your understanding and patience while we made some changes to our website. For more details about our recent online store updates, please click here.
The expected delivery timeframes for your Click and Collect order to be available in store are as follows:
| Selected Store Location | Estimated Delivery (Business Days) |
|---|---|
| VIC | 2-5 Days |
| NSW, ACT and SA | 3-6 Days |
| QLD | 3-7 Days |
| WA | 3-8 Days |
Last Updated: 13th of June 2025
When your order is ready for collection, you will receive an email notification that you will need to present when you collect your order in store.
Once the order arrives in store you will have 14 days to collect your order. If your order is not collected in time it will expire and our team will process a full refund back to your original payment method.
No collection email after the times above? Please check your Purchase History (log into your account -> Membership -> Purchase History -> Online Orders) and check the Order Status. If your order is 'Receivable' you can head into store and pick it up by showing your order confirmation or the Order History page. If your order is showing as 'Arrival Waiting' please contact our team here for further assistance.
Contact UNIQLO Australia
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Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
