1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Delivery
  4. Delivery Assistance

Q. My parcel arrived damaged

We’re very sorry to hear this! Please get in touch with our friendly Customer Care Team via our Contact Us page, and we will request an investigation with CouriersPlease or Australia Post. If your item/s have also been damaged in the process, we will also assist in organising a return and a replacement/refund. 
 
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Contact UNIQLO Australia

By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
By Phone 1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day

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