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Q. Pay In Store FAQs

What is Pay In Store? 

UNIQLO Pay in Store is a payment method that allows you to pay for your online order via card at the tills of any UNIQLO store. From the time you have placed your order, you will have 2 hours to pay in store.  Please note, you can not pay with cash for Pay at Store orders. 

Kindly note that the order will be coming from our online warehouse and not from the store. You can choose to either have your order delivered to a store or to any address, and it will still follow the standard delivery time frame.  

Payment deadline  

Once placing your order online, the payment needs to be made in your selected UNIQLO store within 2 hours. If the payment cannot be done within the timeframe, the online order will be automatically cancelled. 

How to make online order using Pay in Store 

1. At the checkout page in [Payment Option], select [Pay In Store]. 

2. A pop-up note will appear, as a reminder to complete the payment within 2 hours and that the order will not come from in store. Click [YES]. 

3. Find your preferred store by searching by Suburb, state or postcode.  

4. Choose your store by clicking [SELECT] and then [PAY IN THIS STORE].  

5. Proceed to [PLACE ORDER] once confirmed. 

6. Present the order barcode to the cashier within 2 hours and process your payment.  

*You may retrieve the barcode under [Order History] > look for your newly placed order number > [Details]. 


Cancellation Order 

If you change your mind about your order, you may cancel the online order within 30 minutes by clicking the [CANCEL] button in your [Order history]. After 30 minutes, you will be unable to cancel your order. However, you cannot cancel the online order once the payment has been made in store. Please refer here instead for our return and exchange process.


How do I return or exchange my Pay In Store order? 

As you have paid for the order in one of our stores, it can only be refunded at the original store of purchase. Unfortunately, we won’t be able to accept the order back for a postal return back to our online warehouse. 

If you need to exchange your purchase, you can make the exchange at any UNIQLO Australia stores, simply take your item and your receipt and our store teams will process an exchange for you.

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