1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Return & Exchange
  4. Online Orders

Q. Return Information

Change of Mind Return Policy

If you change your mind about your purchase of products (excluding socks, underwear, swimwear, altered apparel and face masks) purchased in a UNIQLO store or online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. 

Please note that refunds can only be processed at the original store of purchase and online orders for home delivery cannot be refunded in-store. However, you are welcome to exchange any UNIQLO Australia purchase (in-store or online) at any other UNIQLO Australian store as long as it is within 30 days, accompanied by proof of purchase and in original condition.

We cannot accept items in the below conditions: 

User-added image
 

Return & Exchange Process

Please click on your purchase method below for more information.

 
In-Store Purchases
Online Orders
Click & Collect Orders
Pay in Store Online Orders

QUALITY CONCERN?
If you have a concern with your UNIQLO product please click here.

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding returns please Contact Us.
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