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Q. Return Information

Update to our returns policy

Changes to our UNIQLO change of mind policy have been made from December 1, 2020. Please click here to view the full updates.

- Refunds can only be processed at the original store of purchase 
- Exchanges can be made at any store 
- Online orders that require a refund must be sent back using our postal return process listed below


Notice to our New South Wales Customers - October 11 2021
Our NSW stores will re-open from October 18 2021. Due to our NSW stores  being closed, we will be extending the return period at these stores. Any in-store purchases made from June 1st  will have 30 days to return their order from October 18th 2021. If you have any issues making a return within the timeframe, please reach out to our friendly Customer Care team for assistance. 

Notice to our Victorian Customers - August 5th 2021
Our Victorian stores will re-open from November 5th. Due to the temporary store closure we will be extending the return period. Any In Store purchases made from June 15th to August 5th will have an extra 30 days to return your purchases after our stores re-open on top of the usual 30 day policy. Online purchases can also be exchanged in store within 30 days of stores re-opening. Online orders requiring a refund must be returned to our online warehouse - please see full instructions below. 



Online & Retail Change of Mind Policy

If you change your mind about your purchase of products (except socks, underwear, swimwear, altered apparel and face masks) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. For health and safety reasons we can not accept the returns of face masks that have been opened.

Refunds can only be processed at the original store of purchase. Please see below the return methods for the different types of orders/purchases, which are effective from December 1, 2020. 


Extended returns Policy - Christmas
For the festive shopping season, we will be extending our return and exchange period.

-Online purchases made between 15th November - 24th December 2021 can be returned via our online process for a refund (or exchanged in-store only) up until January 31st 2022.
-In Store purchases made between 15th November - 24th December 2021 can be returned for a refund at the original store of purchase or exchanged at any of our UNIQLO stores up until January 31st 2022. All other terms and conditions included in our returns policy remain unchanged during this period.


Return methods
As the returns and refund process varies from Order/Purchase type, please ensure you have read the return process relating to your order type below. 

1.In Store Purchase
2.Online Payment
3.Click and Collect
4. Pay At Store 



1. In Store Purchase - Return Information

Item/s purchased in a UNIQLO Australia store can only be returned and refunded at the original store of purchase within 30 days. 

If you need to exchange your item, this can be done at any of our 26 stores across NSW, VIC, QLD & WA. Click here to find your Closest Store. In store purchases can not be returned via postal mail.

 


2. Online Order - Return Information

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Online orders - Exchanges
If you require an exchange, this can be completed at any of our UNIQLO stores within 30 days. Please ensure to have your tax invoice with you and the same card used for purchase. Please note, if you require a full refund for your online order, the item must be posted back to our online warehouse.  

Please note, we do not offer exchanges through our online returns process, items sent back to our online warehouse will be processed for a refund. If you require a new size or colour, you can simply place a new order online.

Online payment orders – Refund
Refunds: Online payment purchases that require a refund must be sent back to our online warehouse following the online returns process. Online orders cannot be refunded at our UNIQLO stores. 

Please follow the steps below to post back your online order for a refund. 


Postal Returns - Australia Post - Refund Only
Returning item/s from your online order can be completed in 4 easy steps!: 

1. Visit: https://return.auspost.com.au/uniqlo

2. Fill in the required fields and your return information.

3. Print your label at home or at a nearby Australia Post Office.

4. Drop your return parcel at any Australia Post Office or red Post Office Box.

The returns process can take up to 14 business days from the date your return was lodged. Please note a AU$8.00 return handling fee will be deducted from the refund amount when you use this service. Unfortunately we're unable to process exchanges for an online order via our postal return service, please view our exchange process here.

Can I return multiple orders in one parcel? 
Yes. If you send back multiple orders in one parcel you will only be charged one $8 return fee. Please ensure all individual return forms are included so we can identify your orders. 


3. Click and Collect - Return Information
Click and Collect orders can be returned for a refund by using the Online postal return method, or you can return your order back to the original store it was collected from. Please note, refunds for Click and Collect orders can only be refunded at the original store of purchase. Exchanges for Click and Collect orders can be completed at any of our UNIQLO Australia stores.  Please take your Tax Invoice/Return Form with you when you return to store. 

4. Pay At Store - Return Information
Pay At Store orders can only be returned and refunded at the original store that payment was completed at. Please note, as payment was completed in store, we are unable to accept Pay At Store orders back via postal return. Pay At Store orders can also be exchanged at any UNIQLO Australia Store. 
Please take your Tax Invoice/Return Form with you when you return to store. 

 


*All other terms and conditions included in our returns policy remain unchanged during this period.

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