Q. Return Information
Change of Mind Return Policy
If you change your mind about your purchase of products (excluding socks, underwear, swimwear, altered or personalised apparel and face masks) purchased in a UNIQLO store or online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by a proof of purchase (including original printed receipt or e-receipt), packaging and tags.Please note that refunds can only be processed at the original store of purchase and online orders for home delivery cannot be refunded in-store. However, you are welcome to exchange any UNIQLO Australia purchase (in-store or online) at any other UNIQLO Australian store as long as it is within 30 days, accompanied by proof of purchase and in original condition.
※ Please note for online returns, an $8.00 return postage fee applies for change of mind returns via post using our return portal.
Return & Exchange Process
Please click on your purchase method below for more information.
QUALITY CONCERN?
If you have a concern with your UNIQLO product please click here.
Our Customer Care team are always here to help and if you have any enquiries regarding returns please Contact Us.
Contact UNIQLO Australia
By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
