Update to our returns policy
Changes to our UNIQLO change of mind policy have been made from December 1, 2020. Please click here to view the full updates. Merchandise purchased before December 1, will still have 30 days to refund or exchange at any store from the date of purchase.
If you change your mind about your purchase of products (except socks, underwear, swimwear, altered apparel and face masks) purchased in UNIQLO stores/online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. For health and safety reasons we can not accept the returns of face masks that have been opened.
Return methods
As the returns and refund process varies from Order/Purchase type, please ensure you have read the return process relating to your order type below.
1.In Store Purchase
2.Online Payment
3.Click and Collect
4. Pay At Store
1. In Store Purchase - Return Information
Item/s purchased in a UNIQLO Australia store can only be returned and refunded at the original store of purchase.
If you need to exchange your item, this can be done at any of our 26 stores across NSW, VIC, QLD & WA. Click here to find your Closest Store. In store purchases can not be returned via postal mail.
1. Visit: https://return.auspost.com.au/uniqlo
2. Fill in the required fields and your return information.
3. Print your label at home or at a nearby Australia Post Office.
4. Drop your return parcel at any Australia Post Office or red Post Office Box.
The returns process can take up to 14 business days from the date your return was lodged. Please note a AU$7.00 return handling fee will be deducted from the refund amount when you use this service. Unfortunately we're unable to process exchanges for an online order via our postal return service, please view our exchange process here.
Can I return multiple orders in one parcel?
Yes. If you send back multiple orders in one parcel you will only be charged one $7 return fee. Please ensure all individual return forms are included so we can identify your orders.
3. Click and Collect - Return Information
Click and Collect orders can be returned for a refund by using the Online postal return method, or you can return your order back to the original store it was collected from. Please note, refunds for Click and Collect orders can only be refunded at the original store of purchase. Exchanges for Click and Collect orders can be completed at any of our UNIQLO Australia stores. Please take your Tax Invoice/Return Form with you when you return to store.
4. Pay At Store - Return Information
Pay At Store orders can only be returned and refunded at the original store that payment was completed at. Please note, as payment was completed in store, we are unable to accept Pay At Store orders back via postal return. Pay At Store orders can also be exchanged at any UNIQLO Australia Store.
Please take your Tax Invoice/Return Form with you when you return to store.
Online & Retail Christmas Change of Mind Policy
For this year’s festive shopping season, we will be extending our returns and exchanges period. Online and in store purchases made between 25th November – 24th December 2020 can be returned or exchanged up until 31st January 2021.
As we will be introducing an updated Change of Mind policy, do note that from 1st December 2020, online purchases can only be returned via postal mail while in store purchases must be returned at the same store of purchase. Please click here for the full details of our new policy.
*All other terms and conditions included in our returns policy remain unchanged during this period.
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