Introduction | UNIQLO Australia Return Policy
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Return Deadline
Physical Store Purchase: Within 30 days of purchase
Online Order: Within 30 days of delivery/collection
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Physical Store Purchases (including Pay-in-Store)
Exchange
Any UNIQLO Australia storeRefund
Only at the original UNIQLO Australia store where payment was made
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Online Orders (excluding Pay-in-Store, includes Home Delivery, Click & Collect and Pick Up Today)
Exchange
Any UNIQLO Australia storeRefund
Return via post
For more Return & Exchange information please select below:
- An $8.00 return postage fee applies for online order change of mind returns via post where the Australia Post return portal is used.
- The above policy only applies for change of mind returns, not including the return faulty or defective items.
- Refunds can only be processed back to the original payment method used for payment.
- UNIQLO.com/au reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.
- UNIQLO reserves the right to suspend or cancel without notice.
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Can I return sealed product/s which have been opened (including underwear or swimwear)?
You are welcome to return any opened packaged items (except face masks and underwear or swimwear), provided that they are still in their original and resaleable condition, and meet all other conditions of our Change of Mind Policy. This includes packaged HEATTECH and AIRism items
For all packaged item returns, please ensure you include all parts of the packaging and tags as per our Change of Mind Policy.
Bras or Bra Tops that are in their original condition will be accepted for return and are not considered as underwear. -
How do I return a faulty item?
We’re very sorry to hear an item you have purchased from us may be faulty! For purchases including online orders, you are welcome to visit your local UNIQLO Australia store so that our friendly staff can physically assess your item.
Please ensure to bring your receipt or another form of proof of purchase such as a bank transaction record, so that the team can verify your purchase. For more details on locating a receipt or invoice, please click here.
If you aren't able to visit a UNIQLO store please get in touch with our Customer Care team below via email, phone or chat. -
Can I return or exchange if my item doesn't have a tag anymore?
As per our Change of Mind Policy, the original tags and packaging need to be with the item/s for all change of mind refunds or exchanges.
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Can I return discounted items (Sale or Limited Offer)?
Yes! Our returns policy covers all items, including those on promotion or sale.
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Do you offer price matches?
If the price of your item changed after purchasing, we are unable to refund or credit the difference between the original and sale price. If your item/s meet our change of mind return policy, we suggest to return and then repurchase.
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Do you offer credit notes for returns?
We don't offer credit notes for returns and can only provide a refund or exchange in line with our return policy.
NEED HELP?
If you are still having any trouble, please contact our Customer Care team below via email, phone or chat.
Contact UNIQLO Australia
By Chat
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
