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If you change your mind about your purchase of products (excluding socks, underwear, swimwear, altered apparel and face masks) purchased in a UNIQLO store or online in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging and tags. 

Please note that refunds can only be processed at the original store of purchase and online orders for home delivery cannot be refunded in-store. However, you are welcome to exchange any UNIQLO Australia purchase (in-store or online) at any other UNIQLO Australian store as long as it is within 30 days, accompanied by proof of purchase and in original condition.

Please click on your purchase method below for more information.

• ➜ In-Store Purchases

  Click here for in-store purchase return information.

• ➜ Online Orders

  Click here for online order return information.

• ➜ Click & Collect Orders

  Click and Collect orders can be returned for a refund by using the postal returns method here (incurs an $8 fee for change of mind returns), or you can return your order back to the original store it was collected from for a full refund to your credit card (no return fee). Please note, refunds for Click and Collect orders can only be refunded at the original store of collection, PayPal refunds cannot be made in store - please follow the postal return method to receive a refund in to your PayPal account. Exchanges for Click and Collect orders can be completed at any of our UNIQLO Australia stores. Please take your tax invoice/return form with you when you return to store.
  
  

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  Frequently Asked Questions
  
  Can I return within 30 days from when I placed my order, or when I collected my order?
  You have 30 days from when you collected your order to return or exchange it. If you are returning via postal mail, you will just have to lodge the return within 30 days.
  
  Do I need to pay a return fee to refund or exchange my Click & Collect in-store?
  There is no fee for returning your Click and Collect order in-store as this is done in person and not via post. Please ensure to visit the store that you collected your order from and bring the tax invoice and your original card used. Please note PayPal orders cannot be refunded in store and must be returned via post.
  
  I paid via PayPal, can I still get a refund in store?
  No, we are unable to refund to PayPal in our stores. To receive a refund to your PayPal account for your Click and Collect order, please follow the online returns process.  
  
  I had my refund processed in store but I haven't received my refund yet? 
  It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.
  
  How do coupon codes affect my return?
  Coupon amounts will not be refunded when items are returned as they are non-refundable. The coupon will lose its value and cannot be replaced when refunding an item. Any returning item that goes below the coupon minimum spend, will void the discount and will be deducted from the item value and cannot be applied to the remaining item/s.
  
  Can I exchange my online item in store for a different item?
  You can exchange your online item at any of our stores for any other item. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of collection as a refund for the price difference has to be processed.

• ➜ Pay in Store Online Orders

  Pay in Store orders can only be returned and refunded at the original store that payment was completed at. Please note, as payment was completed in store, we are unable to accept Pay in Store orders back via postal return. Pay in Store orders can also be exchanged at any UNIQLO Australia Store. Please take your Tax Invoice/Return Form with you when you return to store.
  
  

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  Frequently Asked Questions
  
  I already posted my Pay in Store order to your online warehouse, can you just process my refund?
  As payment was completed in store, unfortunately we have no way of processing your refund at our online warehouse. Once we receive your return back, our Customer Care team will be in touch to organise sending your return back to you. You will be then welcome to have your refund processed back at the original store of payment.
  
  I haven't received my refund yet? 
  It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.
  
  How do coupon codes affect my return?
  Coupon amounts will not be refunded when items are returned as they are non-refundable. The coupon will lose its value and cannot be replaced when refunding an item. Any returning item that goes below the coupon minimum spend, will void the discount and will be deducted from the item value and cannot be applied to the remaining item/s.
  
  Can I exchange my online item in store for a different item?
  You can exchange your online item at any of our stores for any other item. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of payment as a refund for the price difference has to be processed.