Q. The product received does not match what I ordered
If you have received the incorrect item/s in your order please check your invoice or order confirmation email to ensure the sizes/colours you have selected were correct. If you have ordered the incorrect size please follow our return processes here to complete a return or exchange.
If you believe the item/s you have received were incorrectly sent by our warehouse please get in touch with our friendly Customer Care team via our Contact Us page and we will be happy to investigate for you as a priority.
If you believe the item/s you have received were incorrectly sent by our warehouse please get in touch with our friendly Customer Care team via our Contact Us page and we will be happy to investigate for you as a priority.
Contact UNIQLO Australia
By Chat
*LIVE CHAT: 10am-5pm AEDT Mon to Sun
Closed: Good Friday & Christmas Day
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Customer Care Operating hours:
Monday - Sunday: 9am - 5pm AEDT
Closed: Good Friday & Christmas Day
Monday - Sunday: 9am - 5pm AEDT
Closed: Good Friday & Christmas Day
