Q. What happens if an item in my order is not available?
If there has been an unforeseen stock shortage at our warehouse our Customer Care team will always send you an email to confirm this and your invoice will be updated. You will only be charged for the items we have sent you. Please check your inbox/spam folder for this email.
Feel free to contact our friendly Customer Care team by via our Contact Us page if you have any concerns or to check if/when this item will be re-stocked.
Feel free to contact our friendly Customer Care team by via our Contact Us page if you have any concerns or to check if/when this item will be re-stocked.
Related FAQs
Related Q&A
Related Inquiries
Related information:
- What happens if an item in my order is not available?
- How does the virtual waiting room work?
- Can I add an item to my order?
- I want to get an item that is not available
- There is an item missing from my order
- What happens if I notice that my personal details are incorrect after I have placed my order?
Contact UNIQLO Australia

Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
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