How can we help?

We are offering free alterations with any online purchase (including Click and Collect, excluding ORDER & PICK) from 12:00am Monday 6th of October to 11:59pm Sunday 12th October 2025. This offer includes items less than $29.90 and those requiring a blind stitch, where a $6 fee is usually applied!

• When will the complimentary alteration be available?

  This will be available from 12:00am Monday 6th of October to 11:59pm Sunday 12th October 2025 for online only purchases (including Click and Collect, excluding ORDER & PICK) of eligible bottoms.

• How do I know if the bottoms are eligible for the complimentary alteration?

  For bottoms that can be altered, you will find the alteration option available when selecting your colour and size online. If the option is not available to select a stitch or length, it is not eligible for alterations.

• Can I receive more than one complimentary alteration?

  Yes! As long as the bottoms are eligible and alteration is selected when adding the item to your cart.

• Can I return the pants after the complimentary alteration?

  No, altered apparel cannot be returned or exchanged for Change of Mind (including if customers select an incorrect or unsuitable alteration option).

• How long will my online order with the complimentary alteration take?

  Please allow up to 5 additional business days for your alteration to be completed during this period. As soon as it has been completed and your order is on its way to you we will send your tracking details. To find more details on our delivery timeframe please click here.

• Do the complimentary alterations include items on sale or special offer?

  Yes! Our complimentary alterations service will include items less than $29.90 and those requiring a blind stitch (where usually a $6 fee is applied).

• If I purchase online, can I redeem the complimentary alteration in store?

  No, sorry this offer is only available for online orders (including Click and Collect, excluding ORDER & PICK). When placing an online order, add your selected bottoms that are eligible and desired alteration length when adding the item to your cart.

• How do I know if the complimentary alteration has been applied?

  Once you select the alteration type and length, the free alteration will automatically be applied.

• How do I measure the inseam length?

  STEP 1: To find the right measurement, begin by measuring a pair of pants that you already have to get an idea of the inseam length you’d like to select for alterations.
  STEP 2: Measure from the center of your inseam (crotch) to the length you want the pants altered to. For example, if you select 70cm from the dropdown menu, the inseam to the hem measurement will be 70cm long.
  STEP 3: After you note these measurements, please select your colour, waist size and length, and choose the type of stitch type and length of the alteration you want for your bottoms.
  
  Click here for our complete guide to Online Alterations.

What are alterations?
You can alter your favourite pants to your desired length through our online alterations, only available on selected pants and jeans. You may choose from Visible (Lock Stitch), Cut-Off Stitch or Hidden (Blind Stitch) as your preferred alteration technique. Please note, not all stitch types are available for all styles. For more alteration details please click below.