Q. How do coupon codes affect my return?
For purchases made on our previous website (before the 15th of September 2025)
Coupon amounts will not be refunded when items are returned as they are non-refundable.
The coupon will lose its value and cannot be replaced when refunding an item. Any returning item that goes below the coupon minimum spend, will void the discount and will be deducted from the item value and cannot be applied to the remaining item/s.
Please be sure to check coupon details before purchasing or returning items.
For purchases placed on our new website (from the 16th of September 2025)
The value of the coupon will not be refunded when items are returned as the coupon is non-refundable.
Please note that when returning an item from an order where a coupon has been applied, the value of the coupon will be deducted as a proportion dependent on the value of the item. Please be aware that the coupon will lose its value and cannot be replaced when refunding an item.
Please make sure you check coupon details before purchasing or returning items.
For example:
Purchased items:
Jacket $60
Jumper $30
T-Shirt $10
Purchase Value (before coupon discount applied): $100
Coupon Used: $10
Order Total (after discount): $90
How is the coupon distributed?
Using the purchase value (before coupon discount applied):
Jacket 60% → $6
Jumper 30% →$3
T-Shirt 10% → $1
When returning the Jacket ($60)
Coupon amount: $6
Refunded amount = $60 (original product price) - $6 (coupon discount) = $54
When returning the Jumper ($30)
Coupon amount: $3
Refunded amount = $30 (original product price) - $3 (coupon discount) = $27
When returning the T- shirt ($10)
Coupon amount: $1
Refunded amount= $10 (original product price) - $1 (coupon discount)= $9
When returning the whole order ($100)
Coupon amount: $10
Refunded amount= $100 (returned product price) - $10 (coupon discount) = $90
Contact UNIQLO Australia
By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
