How do I return an online order via post?
Click here to lodge your return via your Purchase History. Select the items to return within your order by clicking 'Return' and fill in the 'Returns Request' and submit the form.
You will be taken to the Australia Post return portal and fill in the required fields to create a label. Print your label at home or scan it at an Australia Post Office.
Already lodged your return? Locate your return label in your UNIQLO account: Purchase History > [Online Orders] tab > [Details] button > [See the return instructions] button > [Go to Australia Post Returns Portal] to create your return label
For more detailed steps please click here.
Pack your item/s and attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box.
Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
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I have already lodged my return, where can I create or find my return label?
Lost your return label?
If your return label was already created, this can be found in your email from Australia Post with the subject line "Your Parcel Return to UNIQLO".
If you're still unable to locate your email, not to worry feel free to create a new return label in your UNIQLO account: Purchase History > [Online Orders] tab > [Details] button > [See the return instructions] button > [Go to Australia Post Returns Portal] to create your label again
To create a return label follow our steps below:
STEP 1: Log into your UNIQLO account
Locate your order via your Purchase History. under the 'Online Orders' tab
Click 'Details' to locate your 'Return Request'
STEP 2: Return Request
In your 'Return Request' you will see the button 'See the return instructions'.
STEP 3: Returns
Locate the 'Go to Australia Post Returns Portal' button, to create a new return label.You will be taken to the Australia Post return portal and asked to fill in the required fields to create a shipping label. Print your label at home or scan it at an Australia Post Office.
Contact UNIQLO Australia
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For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
