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Ordered with Click & Collect? Click here for information. 
 

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To return or exchange your order from our online store, please find the below information and ensure that your items meet our Change of Mind Return Policy.

HOW DO I EXCHANGE?
If you require an exchange, this can be completed at any of our UNIQLO stores within 30 days of receiving your order. Please ensure to present your invoice, found in your Purchase History. You are welcome to exchange to any other item of the same value or more. Please note, we do not offer exchanges through our online returns process and items sent back to our online warehouse will be processed for a refund. If you require a new size or colour, you can simply place a new order online.

HOW DO I REFUND?
Online purchases that require a refund must be sent back to our online warehouse using the online returns process below, and cannot be refunded in-store. Click here to visit your Purchase History to lodge your online order return.



Please note an $8.00 return postage fee applies for change of mind returns. 

NOTE: If you paid for your online order using 'Pay in Store' and require a refund, you can only return your order to the store the payment was made at. Please ensure to bring along your tax invoice, you can find this in your Purchase History and your items in original condition to complete the return.

• How do I return my order via post?

  For orders placed on our new website (from the 16th Sep 2025), please follow the steps below to post back your online order for a refund via your 'Purchase History'.

  

  STEP 1: Lodge a Return through your Purchase History via your UNIQLO account​

  Click here to lodge your return via your Purchase History. Select the items to return within your order by clicking 'Return' and fill in the 'Returns Request' and submit the form.​
   

  
  Lodge an Online Order Return

  

  STEP 2: Create a Return Label

  You will be taken to the Australia Post return portal and fill in the required fields to create a label. Print your label at home or scan it at an Australia Post Office. 

  

  STEP 3: Pack and Return

  Pack your item/s and attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box.
  
  

  STEP 4: Refund

  It can take 2-3 business days for your refund to be processed once your return is received. Please note an AU$8.00 return handling fee will be deducted from the refund amount. 
  
  Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.
  
  We are not able to process Change of Mind returns for items in the below conditions:

  

• Can I return just some items from my order, and not the whole order?

  You are welcome to return just some items from your order and don't have to return the whole order. You can specifically select which items you are returning, the quantities and reason.

• Can I return multiple orders in one parcel? 

  Yes! Please lodge your return in your Purchase History here through the UNIQLO App/Website. Once lodged, you will only need to book one return with Australia Post for your return.​
  
  Once, one return has been booked with Australia Post you can include the other orders in the one return parcel. You are more than welcome to print out the invoice found in your Purchase History and or write down the order numbers on a piece of paper to assist our returns team to identity your multiple returns.​
  
  Only one $8 returns handling fee will be deducted.

• Where can I find my invoice?​

  You can locate your invoice in your Purchase History here or see the steps below:​
  
  1. ​Log into your account 
  2. Click on Purchase History​
  3. Locate your order under "Online Orders" ​
  4. Click on the "View Invoice" button ​

• Can I exchange my online purchase in-store for a different item?

  You can exchange your online purchase for any other item at any of our stores provided that the new item is of the same value or higher. If you are exchanging for a higher value item, the price difference will just have to be paid.
   

  If you would like to exchange your purchase for an item of a lower value, please note that our stores cannot process refunds for online purchases, so we suggest finding an additional item to cover the difference to complete the exchange.
   

• What packaging do I use to pack my return?

  You can use the original box your order came in or any type of secure plastic bag, so as long as you can securely tape it up and attach your label onto it. If you are using the original box, just be sure to cover the old shipping label.
   

• I want to use my own postage, where do I send my return to?

  Please contact our friendly Customer Care team here and we can assist you with where to send your return to.
  
  Ensure to lodge your return via your Purchase History. Select the items to return within your order by clicking 'Return' and fill in the 'Returns Request' and submit the form.
  
  Please keep in mind that we do not reimburse any postage paid directly to a delivery partner for returns. If you have provided your own postage but an $8 returns fee was still deducted from your refund, please let our Customer Care team know to amend this for you. 

• Can I return within 30 days from when I placed my order, or when I received my order?

  You have 30 days from when you received your order to return or exchange it. If you are returning via postal mail, you will just have to lodge the return within 30 days. After the timeframe has passed, you will be unable to locate the return button in your Purchase History.
   

• Why have I been refunded the wrong amount?

  An $8.00 handling fee is deducted from all returns via postal mail. Please also take into account any promotional codes used when placing the order, as the value of the coupon will be deducted as a proportion dependent on the value of the item. Please click here for more details on how your coupon will affect your return amount. If you paid a shipping fee for delivery ($7.95) and are returning for change of mind, this will not be refunded as part of your return as this only covers shipping from us to you. 

• The card I paid with has been cancelled, can you refund me to a different card?

  Refunds are automatically issued back to the card of purchase. If our initial attempt to transfer funds back to you fails, you will be contacted by our Customer Care team to arrange an alternative method of refund. Usually your bank will have a process to transfer funds from your old card to the new card and an alternate refund method is not required.

• Can I exchange if my item doesn't have a tag anymore?

  As per our Change of Mind Policy, the original tags and packaging need to be included with items for all change of mind refunds or exchanges.

• Do you offer price matches?

  If the price of your item changed after purchasing, we are unable to refund or credit the difference between the original and sale price. You are welcome to return your purchase within our Change of Mind Policy, then purchase the item again at the current price.