Troubleshooting | I am unable to process my order
Sorry to hear you’re having trouble placing an order on our website, for checkout issues please try the below troubleshooting advice:
- Log out and back into your account
- Have you tried switching browsers? Our website is optimised for Google Chrome and switching to this browser usually helps.
- We suggest trying an alternative device such as a mobile, iPad or a different computer.
- Please ensure that you enter your card details exactly as they appear on the card including your name and enter the card number without any spaces.
- Please remove any saved cards follow the steps below:
Website: Account > Under Profile Settings: My Saved Cards > Registered Cards > Remove by clicking the 'X' on the right hand side
App: Membership > Profile > My Saved Cards > Registered Cards > Remove by clicking the 'X' on the right hand side - Are you placing the order on a work computer? Some work places have strict security and firewall systems which will prevent our website from taking payment.
- We suggest deleting your browsing history and cookies.
- Have you tried exiting the website and re-adding the items to your cart so the order can start over again?
Please contact our Customer Care team via email, phone or chat below and provide screenshot or descriptions of the error.
Contact UNIQLO Australia
By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
