Help

FAQ: Can I change or cancel my order?
Due to the fast-paced nature of our warehouse,we are unable to change or cancel orders once they have been placed.
However, to change your delivery address simply use the MyPost tool to redirect your order once you have received tracking details.

COVID-19: Dispatch timeframes
As we are currently experiencing dispatch delays, please allow 2-5 days for your order to be shipped.

Contact Us by Email

*Required entry

Name*

First Name*

Last Name*

Email address*

Phone number*

*Please enter your registered phone number or contact phone number using numbers.
(If you do not have a fixed telephone, please enter your mobile phone number.)
*We may call you depending on the contents of your inquiry.

Inquiry title*

Inquiry category 1*

Inquiry category 2*

Inquiry contents*

*When you ask for information about stores, please write a store name, product information (item name, item code, color, size, and quantity) in the “Inquiry contents”.
When you ask for information about online stores, please write your order number, product information (item name, item code, color, size, and quantity) in the “Inquiry contents”.
*Information entered on this page is protected by TLS and transmitted.

*Please kindly understand that it could take time to respond to your inquiry depending on the contents.
*Click this for our private policy.