Alteration Services FAQ

As part of the various services we offer here at UNIQLO, we offer alterations (hem shortening) for selected pants at all of our stores and online. 

Important Details

• The stitch type available will vary from product to product.
• The service is available only for selected bottoms. (See exclusions below)
• The alteration result may have a 1cm deviation.
• Click here to see the stitch types and to learn how to measure your inseam for online alteration.
• As per our Change of Mind Policy, altered apparel cannot be accepted for returns or exchanges as they are final sale.

• Please bring along the physical purchase receipt.
• We aim to finish the alteration by the next day however timing may vary depending on the store's alteration capacity.
• If you are in-store please check with our store team to see which pants can be altered. 

1. Short Pants
2. Sweat Pants
3. Jogger Pants
4. Knitted Pants
5. Culottes and Jorts
6. Warm Lined Pants
7. Ultra Stretch Active Pants
8. Pants with Drawstring at Hem
9. Long Pants in Pajama Set
10. AIRism/HEATTECH Leggings
11. Skirts & Dresses
12. Non-UNIQLO Products

• Do you offer any online alteration service? 

  Yes, we can happily confirm that we now offer alterations services for online orders. Please click here for further FAQ and information on how our Online Alterations service works. 

• How much is an alteration?

  Available at any of our stores and online, we offer free normal lock stitch for selected UNIQLO pants priced $29.90 or more. For items priced less than $29.90 and for those requiring a blind stitch, only a $6 fee will be applied.

• Can I return or exchange my pants that have been altered? 

  As per our Change of Mind Policy, altered apparel cannot be accepted for returns or exchanges as they are no longer in their original condition. 

• How do I measure the alteration length?

  For store alterations, please see our store team to see which pants can be altered and they can assist with measuring the length for you. For online alterations, please click here to find more details.

• Do you offer pants tapering?

  No, our alterations service only includes shortening the length of selected pants and does not include tapering.

• Can I take my old UNIQLO pants in for an alteration?

  Unused pants can be taken in for an alteration, however proof of purchase needs to be provided. If you do not have a proof of purchase, it will be up to the discretion of the alterations manager and a $6 fee may just be applied. Please ensure that the pants have been washed prior to bringing them into the store. This also includes pants purchased from UNIQLO.com.au. 

• Can I take my UNIQLO pants purchased overseas in for an alteration?

  Our store teams would be more than happy to take a look at the pants to see if they can be altered. Please note that if pants are from a different country, they may be different to our current offering in Australia so the thread may not be a perfect colour match or fabric variations may not be suitable for alteration. Find your local UNIQLO store here and they will be able to take a look and determine this for you. 
  
  Also ensure that you present your proof of purchase such as a bank statement or receipt and that the pants are in the original condition or have been washed prior to bringing them into the store.

• Can I still alter pants, if I don’t have the receipt?

  This will have to be up to the discretion of the alterations manager in store. If your pants are in a fine condition to be altered but you don't have your receipt, you may just have to pay a $6 alterations fee as the price you paid for the pants cannot be verified. 

• How long do your alterations take?

  For in-store alterations, they can take 1 day for those requiring a blind stitch, and lock stitch can be done on the same day depending on how busy the store is. You will always be given a pick up time on your alterations slip. For online orders please allow 2-3 business days for our team to alter the item/s and ship your order.

• How long are alterations held for?

  Pants that have been altered, are kept and held for pickup from our stores for up to 30 days from the day they are altered in stores. Should the pants not be collected within this time frame, the store will dispose of the pants. 

• Can I bring my pants in twice to get altered?

  You are more than welcome to bring your pants again into a store for further alteration if they have already been altered previously. However, proof of purchase will need to be presented again. We are unable to guarantee if a fee will be required for the alterations again and this will be up to the discretion of the alterations manager.

• Do you alter shirts or sleeves?

  Unfortunately, at this stage we do only have the alteration service available for selected jeans and pants. We are unable to alter any of our other UNIQLO products including  the length of sleeves on our shirts or jackets.

• Do you alter Non-Uniqlo pants or jeans?

  No, unfortunately we do not. Our alteration service is exclusively for UNIQLO jeans and pants only. We will not perform an alteration on any other brand and / or make of jeans or pants
   

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding returns please Contact Us.