Q. How can I see my previous purchase?
After logging into your account you will find two tabs under your Purchase History here and to locate your previous purchases please follow one of the instructions below:
This includes purchases you have made both online and in-store under your account. In-store purchases are reflected in the app the next day after the purchase and your membership ID barcode must be scanned/selected at the cashier for these purchases to register. For more details on E-Receipts please click here. Online purchases will appear here once completed to view your invoice or order status.
The purchase history can also be used as a proof of purchase for returns or exchanges.
If your purchases are still not reflected in the app, please contact our Customer Care Team via our Contact Us page.
For orders placed on our previous website (before the 15th of September 2025)
Find this in your UNIQLO account > Membership > Online Orders > Select the link: "Check the orders before e-receipt issued"For orders placed on our new website (from the 16th of September 2025)
Find this in your UNIQLO account > Membership > Online OrdersThis includes purchases you have made both online and in-store under your account. In-store purchases are reflected in the app the next day after the purchase and your membership ID barcode must be scanned/selected at the cashier for these purchases to register. For more details on E-Receipts please click here. Online purchases will appear here once completed to view your invoice or order status.
The purchase history can also be used as a proof of purchase for returns or exchanges.
If your purchases are still not reflected in the app, please contact our Customer Care Team via our Contact Us page.
Contact UNIQLO Australia
By Chat
Operating 10:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
By Email
Our Customer Care team will get back to you within 1 business day.
For anything time critical please call us via the number below.
For anything time critical please call us via the number below.
By Phone
1800 864 756 (1800 UNIQLO)
Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
