Store Purchases | How to Return & Exchange

To return or exchange your purchase from one of our UNIQLO Australia stores, please find the below information and ensure that your items meet our Change of Mind Return Policy.

Item/s purchased in a UNIQLO Australia store can only be returned for a refund at the original store of purchase within 30 days. In-store purchases cannot be returned via postal mail so we suggest exchanging at your closest store (find our stores here).

Please note that if you made your purchase with a gift card such as a Westfield Gift Card, please refer to the card issuer's terms and conditions for the refund/return process as a refund may not be possible due to their policy, so we suggest exchanging your purchase for something else.

• I haven't received my refund yet? 

  It can take between 2-5 business days for refunds to appear in your account depending on which bank you're with. If you received a receipt for your refund, this is confirmation that the refund was processed successfully.

• How do coupon codes affect my return?

  Coupon amounts will not be refunded when items are returned as they are non-refundable. 
  
  As the value of the coupon will be deducted as a proportion dependent on the value of the item. Please click here for more details on how your coupon will affect your return amount

• I no longer have my receipt, can I still return or exchange?

  As per our Change of Mind Policy, a receipt or invoice does need to be presented with all refunds or exchanges. If you selected e-receipt at the time of payment, you can locate this in your UNIQLO account, for more details about e-receipts click here. 
  
  If you are still unable to locate a copy of your receipt, contact our Customer Care team with the following details: Date and time of purchase, total amount of transaction and items purchased.

• Can I use my purchase history as a receipt?

  The purchase history does not replace a receipt when processing a return or exchange, and cannot be used as a proof of purchase. The original printed receipt or tax invoice is still required. For details on locating your store receipt, please click here.

• Can I exchange my item in store for a different item?

  You can exchange your item at any of our stores for any other item of the same value. If exchanging for a higher value item, the price difference will just have to be paid. You can exchange for a lower value item, however this can only be done at the original store of payment as a refund for the price difference has to be processed.

• I paid with a gift card, can you still refund me?

  If you made your purchase with a gift card such as a Westfield Gift Card, please refer to the card issuer's terms and conditions for the refund/return process as a refund may not be possible due to their policy. 
  
  If your purchase was made with a UNIQLO Australia Gift Card, refunds will be processed onto a new Gift Card. Where the purchase was made using a combination of payment methods (one of which was a Gift Card), any refund due will be first processed on the payment method other than the Gift Card. Should the value of the refund due exceed the amount paid with the method other than the Gift Card, such remaining amount will be refunded to a new Gift Card.

• If I buy an item in-store, can I return it you via post?

  Products purchased in-store can only be returned or exchanged at an UNIQLO Australia store, and unable to facilitate postal returns for store purchases. They can only be returned and refunded at the original store of purchase. However, you are welcome to exchange items at any UNIQLO Australia store, and the exchange does not need to take place in the same you purchased. Click here to find your nearest store.