Introduction | UNIQLO Australia Return Policy
If you change your mind about a product (except socks, underwear, swimwear, personalised and altered apparel) purchased in UNIQLO stores in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags.
Return Deadline
Physical Store Purchase: Within 30 days of purchase
Online Order: Within 30 days of delivery/collection
Physical Store Purchases (including Pay-in-Store)
Exchange
Any UNIQLO Australia store
Refund
Only at the original UNIQLO Australia store where payment was made
Online Orders (excluding Pay-in-Store, includes Home Delivery, Click & Collect and Pick Up Today)
Exchange
Any UNIQLO Australia store
Refund
Return via post
- An $8.00 return postage fee applies for change of mind returns via post where the Australia Post return portal is used.
- The above policy only applies for change of mind returns, not including the return faulty or defective items.
- Refunds can only be processed back to the original payment method used for payment.
- UNIQLO.com/au reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.
- UNIQLO reserves the right to suspend or cancel without notice.
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Can I return sealed product/s which have been opened (including underwear or swimwear)?
As we accept returns of most products in their original and resaleable condition, you are welcome to return any opened packaged (except face masks and underwear or swimwear) items provided that they are still in their original and resaleable condition and meet all other conditions of our Change of Mind Policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with UNIQLO’s global quality and safety standards.
For all packaged item returns, please ensure you include all parts of the packaging in their original condition and tags as per our Change of Mind Policy.
Bras or Bra Tops that are unworn and in their original condition will be accepted for return. -
How do I return a faulty item?
We’re very sorry to hear an item you have purchased from us may be faulty! We kindly ask that you visit your local UNIQLO Australia store so that our friendly staff can physically assess your item for any manufacturing faults.
Please ensure to bring your receipt or another form of proof of purchase such as a bank transaction record, so that the team can verify your purchase. For more details on locating a receipt or invoice, please click here.
Otherwise, if you do not live near a UNIQLO store or you have purchased your item online, please get in touch with our Customer Care Team via our Contact Us page and we can assist. -
Can I return discounted items (Sale or Limited Offer)?
Yes! Our returns policy covers all items, including those on promotion or sale.
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Do you offer credit notes for returns?
We don't offer credit notes for returns and can only provide a refund or exchange in line with our return policy.
Please find more details about our in-store and online returns policies here.
For detailed steps on return and exchange, please refer to the helpful articles below:
Physical Store Purchases
1. Store Purchases | How to Return and Exchange (here)
2. Return & Exchange | Frequently Asked Questions (here)
Online Purchases
1. Online Orders | How to Return and Exchange (here)
2. Return & Exchange | Frequently Asked Questions (here)
Others
1. How do I return a faulty item? (here)
2. When will I receive my refund? (here)
3. How do coupon codes affect my return? (here)
4. Can I cancel or make changes to my order? (here)
5. About Tourist Refund Scheme (here)
Contact UNIQLO Australia
By Chat
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
