How can we help?

Our online orders are shipped all across Australia with Australia Post. To manage your deliveries, the AusPost app makes it easy and safe to manage your deliveries. Download today using your smartphone, tablet or smartwatch by clicking here to receive the features below:

• Trusted Notifications
• Track and Manage Deliveries
• Set Delivery Preferences
• View your Proof of Delivery
• Collection QR Code

• I need to change my delivery address

  If your order has just been placed, you have 30 minutes to cancel it under your 'Order History' and place a new order with the right details. 
  
  Unable to cancel your order or it's already on the way? Please get in touch with our friendly Customer Care Team via our contact details below and they will attempt to change the address or redirect your order. Please note that this is not always successful and your order may be delivered as addressed.
  
  If you prefer a local collection point, this can be requested by tracking your parcel via Australia Post in your MyPost account (tracking ID starting with 3). 

• My order has been marked delivered but has not arrived

  If your tracking information shows that your order was delivered to your address but you can't find it, please check the details below:

  • Check your Proof of Delivery via your MyPost account as it is often left in a safe place
  • Check any secure locations
  • Or, check drop off points on your property such as a reception/concierge, mailroom and neighbouring properties where it may have been left

  
  If your address is an apartment or office building, please check with your building manager or concierge as parcels are sometimes moved to a secure location.
  
  If you're still unable to locate your parcel, please get in touch with Australia Post here to lodge an enquiry and they'll investigate on your behalf as a priority.

• I have not received my tracking details

  Normally, we aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.

• It's past my order's estimated delivery date

  Sometimes minor delays can occur so please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order please check your parcel's tracking at Australia Post in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date Australia Post (tracking ID starting with 3). Please also check your text messages and email inbox in case there is an update there from us or our delivery partners.
  
  If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.

• My delivery was not attempted

  We're sorry to hear your delivery was not attempted. Please check your text messages for updates or the tracking on our delivery partner's website in case it has been taken to a local collection point Australia Post (tracking ID starting with 3).
  
  If it your parcel is not at a collection point after 24 hours, we can request another delivery attempt with our delivery partner. Please get in touch with our friendly Customer Care Team via our contact details below and confirm your address and delivery instructions (such as leave in a safe place). Please note that these requests can take a few business days to action so keep an eye out for a text once your parcel is on board for delivery again.

• My order has been returned to UNIQLO

  We’re sorry to hear this. Orders may be returned to us if there are any issues with the address, if delivery could not be successfully made or if the parcel is not collected in time. Please contact our Customer Care Team via our contact details below for assistance.