Email Verification and Account Registration Troubleshooting

Can't log in?
We’ve updated our system. If you have not logged in since 16/09/2025, please click here to reset your password.

We're sorry to hear you are having trouble registering or logging in! We've included some tips below for you to try resolve this.

Account registration error

If you are having issues logging into your account, it may be that you are not registered with us. Please try creating a new account here if you are unsure.

The email may also be in your junk, so please check your junk folder. You can also try whitelist: noreply-enews@au-mail.uniqlo.com

I haven't received the verification email

1) Ensure you have clicked the black 'Send Verification Code' button.

2) Check your email inbox and spam/junk folders for an email from [noreply-enews@au-mail.uniqlo.com].

If you are still not receiving the email, please set our system email address above to your Safe Sender/Safe Mailing List and try again. If you have already checked junk/spam folders, please contact your email provider and request that they check their system for the following email.

Subject: <UNIQLO Australia> Automated Message: Please Confirm Your Email Address
Sender: noreply-enews@au-mail.uniqlo.com

NOTICE: We have been made aware that some customers with email providers listed below which have been closed or moved to alternative provider, may not be able to receive our verification email.

optusnet.com.au, netspace.net.au, ozemail.com.au, iinet.net.au, westnet.com.au, internode.on.net and adam.com.au

We are working with these providers to resolve this issue, however in the meantime we suggest to reach out to them directly as instructed above and create a new account here with another email address with a different email domain like gmail.com or hotmail.com. Please note that we are not able to change the email address on your original account.

I got the email, but why did I receive an error trying to verify my account?

1) Your details on the Create Account form may be invalid. Please check that your password meets our requirements: 8-20 letters, includes letters and numbers, symbols are optional and we only accept ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { } | ~
2) You clicked [Send Verification Code] button multiple times
3) You entered the verification code after 30 mins of receiving the email
4) You are using Safari - we would suggest using Google Chrome, as our website is optimized for this browser

If it is still not working, please start the verification process again on a different device and enter the verification code within 30 mins upon receiving our system email.

Still need help?
Please feel free to contact our friendly Customer Care team or call us on 1800 864 756.

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Email Verification and Account Registration Troubleshooting

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