How can we help?

• What is Afterpay Card?

  Afterpay Card is a contactless digital card stored in your digital wallet on your phone. Just add your Afterpay Card to your digital wallet via a one-time setup prompted in the Afterpay app.

• How do I set up Afterpay Card?

  1.      Open your Afterpay app (or download the app and sign up if you haven’t already).
  2.      Set up your Afterpay Card
  3.      Add it to your Apple Pay or Google Pay 
  4.      Enjoy shopping with us!

• How do I use Afterpay Card in store?

  1.     You can initiate the purchase via your Afterpay App or directly via their digital wallet.
  2.     To finalise the transaction, simply tap your Afterpay Card on the card terminal to pay.
  3.     Transaction is complete. If you have any further questions, please head to the Afterpay Help Centre or contact Afterpay directly here.

• Can I use Afterpay for my online order?

  As of Monday the 31st of March 2025, the Afterpay Single-Use Card payment option will be no longer available for online orders. As an alternative, you can refer to the PayPal Pay in 4 option to place your online order or visit us in store and use Afterpay Card. We apologise for any inconvenience or disappointment this may cause, and thank you for your understanding. 

• How do refunds and returns work for Afterpay Card?

  Before you make your return to store, please check our Change of Mind Return Policy for a smooth process. If you make a return in store and process a refund, the refund will be automatically reflected in your payment schedule within 10 days. For information on how refunds work, please click here.

• Can I return part of my purchase?

  Yes, you can. Please check our Change of Mind Return Policy for a smooth process. If you make a store return and UNIQLO has processed a refund, it will automatically be reflected in your payment schedule within 10 days. For information on how refunds work, click here.

• I returned part of my order but Afterpay are still asking me to pay the balance. As I’ve returned the item, shouldn't my payment be settled?

  Please contact Afterpay directly by clicking here as this process is managed by Afterpay. Although you have returned your item, there are certain steps required by Afterpay as set out in their Afterpay Card steps which need to be followed. Please keep a copy of your refund receipt or proof of refund and reach out to Afterpay's customer support team with any queries. 

NEED HELP?
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