Q. UNIQLO Chadstone Cashmere Pop Up Terms & Conditions - May 2025
1. This Activation is organised by UNIQLO Australia Pty Ltd (ABN 36 161 922 103) of Level 19, Wesley Place 150 Lonsdale Street, Melbourne, Victoria, 3000 (“Promoter”).
2. By participating in the activation, you confirm that you have read and understood, and agreed to abide by, the following terms and conditions and our Privacy Policy (“Terms and Conditions”). The Promoter may in its discretion refuse to provide the services to any Attendee who fails to comply with these Terms and Conditions.
3. Entry to the Activation is only open to those aged 18 years old or older or 16 years or older with parent/guardian consent (“Attendees”). If you are under 18 years, your parent/guardian must read these Terms and Conditions and accept them on your behalf.
4. The UNIQLO Pop Up Cashmere Workshop Activation will be located at Chadstone Shopping Centre (The Atrium, Lower Ground Floor, Opposite Target) and will run from 2 May to 8 May 2025:
7. In each case, registrations for the Services will be deemed to be accepted at the time it is received only by the Promoter, via its servers and not at the time of transmission by the Attendee. The Promoter accepts no responsibility for any registrations not received by the Promoter or delays in the delivery that may interfere with an attendee’s ability to participate in the Activation due to technical disruptions, network congestion or for any other reason.
8. All monetary figures in these Terms and Conditions are in Australian dollars, inclusive of GST and based on the recommended retail value at the time of printing. The Promoter accepts no responsibility for any variation.
9. Each of the following is an Eligible Cashmere item for the Embroidery Personalization and Gift Wrap services:
11. The Promoter’s decision in relation to any aspect of the Activation is final. Attendees agree to abide by all reasonable directions, decisions and rules issued by the Promoter (or our employees, contractors, partners or agents) in relation to the Activation. Attendees must ensure they do not behave in a disruptive, offensive or aggressive manner whilst attending the Activation and must not be impaired by alcohol or drugs.
12. During the Activation (and shortly before or after), photos, videos and/or audio and visual recordings (“Photography”) may be taken of Attendees and Attendees consent to the Promoter using the Photography, their likeness, image and/or voice in any media for an unlimited period without remuneration for the purpose of promoting the Activation and promoting any products of the Promoter.
13. All Attendees who attend and participate in the Activation consent to the Promoter using the personal information provided in connection with the Activation and for the purposes of facilitating the provision and redemption of the Services. Attendees can request access to or correction of their details by contacting the Promoter at https://faq-au.uniqlo.com/contactus/. All personal information will be securely stored by the Promoter and handled in accordance with the Promoter’s Privacy Policy.
14. The Promoter reserves the right to verify the validity of redemptions and to disqualify any who tampers with the process, or who has, in the opinion of the Promoter, engaged in conduct in relation to the Activation, which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the event and/or the Promoter.
15. All Services are not transferable, upgradable, divisible, and exchangeable and are not redeemable for cash. The Promoter takes no responsibility for any variation in value or if the Attendee’s preferred style or colour is unavailable.
16. Attendees acknowledge and understand that the Activation may involve health risks including risk of injury, illness or infection (including COVID-19) and risks to your personal property. You agree to participate in the Activation solely at your own risk and acknowledge that you are responsible for your own personal property.
17. The Promoter shall not be liable for any costs, loss or damage whatsoever which is incurred or suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained as a consequence of your participation in the Activation, including redemption of the Services, except for any liability which cannot be excluded by law. Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
18. Unless expressly stated in these Terms and Conditions, all costs and expenses associated with attending the Activation are the responsibility of the Attendee.
19. If for any reason, this Activation is not capable of running as planned, the Promoter reserves the right, in its sole and absolute discretion, to take any action that may be available and to cancel, terminate, modify or suspend in whole or in part. If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations.
20. The Terms and Conditions are governed by and are to be construed in accordance with the laws applicable in Victoria.
21. Facebook, YouTube, TikTok or Instagram may be used to advertise or promote the Activation. By participating, Attendees agree that the Activation is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, TikTok or Instagram; and to release Facebook, YouTube, TikTok or Instagram from all liability in relation to this Activation. Any questions, comments or complaints regarding the Activation should be directed to the Promoter and not Facebook, YouTube, TikTok or Instagram.
2. By participating in the activation, you confirm that you have read and understood, and agreed to abide by, the following terms and conditions and our Privacy Policy (“Terms and Conditions”). The Promoter may in its discretion refuse to provide the services to any Attendee who fails to comply with these Terms and Conditions.
3. Entry to the Activation is only open to those aged 18 years old or older or 16 years or older with parent/guardian consent (“Attendees”). If you are under 18 years, your parent/guardian must read these Terms and Conditions and accept them on your behalf.
4. The UNIQLO Pop Up Cashmere Workshop Activation will be located at Chadstone Shopping Centre (The Atrium, Lower Ground Floor, Opposite Target) and will run from 2 May to 8 May 2025:
a. Friday 2 May 2025 – 9am - 9pm
b. Saturday 3 May 2025 – 9am - 9pm
c. Sunday 4 May 2025 – 10am - 7pm
d. Monday 5 May 2025 – 9am - 5:30pm
e. Tuesday 6 May 2025 – 9am - 5:30pm
f. Wednesday 7 May 2025 – 9am - 5:30pm
g. Thursday 8 May 2025 – 9am - 9pm
(“Promotion Period”).
There will be an Embroidery Personalization service and Gift Wrap service available at the Activation (“Services”). The Embroidery Personalization service and Gift Wrap service are whilst stocks last and available to the first 1800 Attendees that meet the requirements per clause 5 during the Promotion Period. Daily limits for the Services based on capacity may apply at the discretion of the Promoter. Attendees may choose to receive either or both the services.
5. To be eligible to receive the Services at the Activation, Attendees must:
b. Saturday 3 May 2025 – 9am - 9pm
c. Sunday 4 May 2025 – 10am - 7pm
d. Monday 5 May 2025 – 9am - 5:30pm
e. Tuesday 6 May 2025 – 9am - 5:30pm
f. Wednesday 7 May 2025 – 9am - 5:30pm
g. Thursday 8 May 2025 – 9am - 9pm
(“Promotion Period”).
There will be an Embroidery Personalization service and Gift Wrap service available at the Activation (“Services”). The Embroidery Personalization service and Gift Wrap service are whilst stocks last and available to the first 1800 Attendees that meet the requirements per clause 5 during the Promotion Period. Daily limits for the Services based on capacity may apply at the discretion of the Promoter. Attendees may choose to receive either or both the services.
a. During the Promotion Period, be one of the first 1800 Attendees to visit the UNIQLO Pop Up Cashmere Workshop Activation at Chadstone Shopping Centre.
b. Present their receipt to staff as proof of purchase together with their Eligible Cashmere Item purchased from the UNIQLO Chadstone store during the Promotion Period.
c. Provide their details through the provided online registration form, completing all required fields, selecting to receive either or both the Embroidery Personalization service and Gift Wrap service and successfully submit the form.
d. For the Embroidery Personalization service, Attendees can select from the available colour and font style options, with a maximum of 3 characters for initials, on the online form. Embroidery can be placed on the sleeve or chest of the item.
e. Each Attendee will be notified via the email address they provided when their Eligible Cashmere item is ready for collection from the Activation. Extended wait times may apply during peak periods.
6. Each Attendee is limited to redeem either or both services once per Eligible Cashmere Item with a maximum number of 2 Eligible Cashmere items per customer per day during the Promotional Period.b. Present their receipt to staff as proof of purchase together with their Eligible Cashmere Item purchased from the UNIQLO Chadstone store during the Promotion Period.
c. Provide their details through the provided online registration form, completing all required fields, selecting to receive either or both the Embroidery Personalization service and Gift Wrap service and successfully submit the form.
d. For the Embroidery Personalization service, Attendees can select from the available colour and font style options, with a maximum of 3 characters for initials, on the online form. Embroidery can be placed on the sleeve or chest of the item.
e. Each Attendee will be notified via the email address they provided when their Eligible Cashmere item is ready for collection from the Activation. Extended wait times may apply during peak periods.
7. In each case, registrations for the Services will be deemed to be accepted at the time it is received only by the Promoter, via its servers and not at the time of transmission by the Attendee. The Promoter accepts no responsibility for any registrations not received by the Promoter or delays in the delivery that may interfere with an attendee’s ability to participate in the Activation due to technical disruptions, network congestion or for any other reason.
8. All monetary figures in these Terms and Conditions are in Australian dollars, inclusive of GST and based on the recommended retail value at the time of printing. The Promoter accepts no responsibility for any variation.
9. Each of the following is an Eligible Cashmere item for the Embroidery Personalization and Gift Wrap services:
• Women’s and Men’s 100% Cashmere Crew Neck Sweater - $129.90
• Women’s and Men’s 100% Cashmere Turtleneck Sweater - $129.90
• Women’s 100% Cashmere V Neck Sweater - $129.90
• Women’s 100% Cashmere C Crew Neck Short Cardigan - $149.90
• Women’s UNIQLO: C 100% Cashmere Relaxed V Neck Sweater - $149.90
10. Certain sizes, styles and colours available while stocks last. Items with the Embroidery Personalization services cannot be returned or exchanged (unless the garment is faulty). Cannot be used in conjunction with any other offer (including limited offers). • Women’s and Men’s 100% Cashmere Turtleneck Sweater - $129.90
• Women’s 100% Cashmere V Neck Sweater - $129.90
• Women’s 100% Cashmere C Crew Neck Short Cardigan - $149.90
• Women’s UNIQLO: C 100% Cashmere Relaxed V Neck Sweater - $149.90
11. The Promoter’s decision in relation to any aspect of the Activation is final. Attendees agree to abide by all reasonable directions, decisions and rules issued by the Promoter (or our employees, contractors, partners or agents) in relation to the Activation. Attendees must ensure they do not behave in a disruptive, offensive or aggressive manner whilst attending the Activation and must not be impaired by alcohol or drugs.
12. During the Activation (and shortly before or after), photos, videos and/or audio and visual recordings (“Photography”) may be taken of Attendees and Attendees consent to the Promoter using the Photography, their likeness, image and/or voice in any media for an unlimited period without remuneration for the purpose of promoting the Activation and promoting any products of the Promoter.
13. All Attendees who attend and participate in the Activation consent to the Promoter using the personal information provided in connection with the Activation and for the purposes of facilitating the provision and redemption of the Services. Attendees can request access to or correction of their details by contacting the Promoter at https://faq-au.uniqlo.com/contactus/. All personal information will be securely stored by the Promoter and handled in accordance with the Promoter’s Privacy Policy.
14. The Promoter reserves the right to verify the validity of redemptions and to disqualify any who tampers with the process, or who has, in the opinion of the Promoter, engaged in conduct in relation to the Activation, which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the event and/or the Promoter.
15. All Services are not transferable, upgradable, divisible, and exchangeable and are not redeemable for cash. The Promoter takes no responsibility for any variation in value or if the Attendee’s preferred style or colour is unavailable.
16. Attendees acknowledge and understand that the Activation may involve health risks including risk of injury, illness or infection (including COVID-19) and risks to your personal property. You agree to participate in the Activation solely at your own risk and acknowledge that you are responsible for your own personal property.
17. The Promoter shall not be liable for any costs, loss or damage whatsoever which is incurred or suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained as a consequence of your participation in the Activation, including redemption of the Services, except for any liability which cannot be excluded by law. Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
18. Unless expressly stated in these Terms and Conditions, all costs and expenses associated with attending the Activation are the responsibility of the Attendee.
19. If for any reason, this Activation is not capable of running as planned, the Promoter reserves the right, in its sole and absolute discretion, to take any action that may be available and to cancel, terminate, modify or suspend in whole or in part. If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations.
20. The Terms and Conditions are governed by and are to be construed in accordance with the laws applicable in Victoria.
21. Facebook, YouTube, TikTok or Instagram may be used to advertise or promote the Activation. By participating, Attendees agree that the Activation is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, TikTok or Instagram; and to release Facebook, YouTube, TikTok or Instagram from all liability in relation to this Activation. Any questions, comments or complaints regarding the Activation should be directed to the Promoter and not Facebook, YouTube, TikTok or Instagram.
Contact UNIQLO Australia
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Closed: Good Friday & Christmas Day
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Operating 9:00 AM - 5:00 PM AEST Mon to Sun
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
