Q. What is ORDER & PICK?
If the product you are after is unavailable at your local store but available online, no worries! You can still select Click and Collect at the checkout to send it to your local store, please click here for more details about Click and Collect.
ORDER & PICK PROCEDURE
| Order online | Receive your ready for collection email | Pick up at selected store |
|---|---|---|
| From the product page, check whether an item is available in-store. Select the pickup location, click “ORDER & PICK” and complete payment at the checkout. | You'll receive an email notifying you that your order is ready to pick up at the store. | Collect your order at the service counter during your nominated store's operating hours. |
How do I use the ORDER & PICK service?
1. Select Your Product
On the page of the desired product, select the colour and size to see if the item is available for in-store pickup. Scroll down to Select your pickup location and click [ORDER & PICK].
Click the [ORDER & PICK] button of the store where you can visit.
Stores without the [ORDER & PICK] button are not eligible for the service.
*You will only be able to collect your item at the store where you clicked the [ORDER & PICK] button. We cannot transfer a product order to a different store, sorry!
3. Add to Cart
You may adjust the quantity if purchasing multiple items in your shopping cart.
4. Review Your Cart and Checkout
To add more items, click [Continue shopping] and repeat the steps before checkout.
You cannot combine items from different stores in one order. If you add items from multiple stores or from our online warehouse, you will need to place separate orders.
5. Payment
Even if you have already registered your credit card information, you must re-enter the security code.
*At this stage, only a credit or debit card can be used for ORDER & PICK.
- Please note that we aim to have your order ready in as little as 2 hours, however during peak times it may take a little longer so please wait to receive your email confirming pick up is available. It applies only during the opening hours of the selected store and is subject to product availability. Please note during peak times, an order may take more than two hours to be ready for collection.
- Please select the ORDER & PICK option for your preferred store via the [Search other stores] button on the product page.
- Orders that have already been confirmed cannot be changed to the ORDER & PICK service.
- Please note that when using ORDER & PICK, novelty and gift with purchase options are not available.
FREQUENTLY ASKED QUESTIONS
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How do I collect my order?
After you have received an email to let you know your order is ready to pick up, please show your UNIQLO App Member Barcode or your order number to the service counter at the time of collection.
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When will my order be ready?
Our team will be preparing your order as soon as possible during store opening hours. We aim to have your order ready in as little as 2 hours, however during peak times it may take a little longer so please wait to receive your email confirming pick is available.
We ask that you please double check that ORDER & PICK has been selected as Click and Collect is a different service. This ensures that the item comes from the store stock inventory. -
How long do I have to collect the order?
You have 14 days to collect your order from the store once you receive "Your order is ready to collect" email. If you're unable to collect your order within the 14 days, you will receive your refund within 2-5 business days after the 14 days has passed.
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Can I change the pick up store or cancel my order?
We are not able to make any changes to orders once they are confirmed. If you cannot pick up your order, we can extend your collection time or process a refund upon request when it is ready to collect. Please contact our Customer Care team below via chat, email or phone below for further assistance.
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How can I exchange/return my ORDER & PICK order?
Please click here for information about returning or exchanging your ORDER & PICK order.
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Why has my order been cancelled?
If you receive an email that your ORDER & PICK order has been cancelled, it may be due to one or ore items being out of stock. We sincerely apologise for the inconvenience and as the payment is pending when your order is placed, it will be automatically revered and back in your account within 2-5 business days.
Contact UNIQLO Australia
By Chat
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
For anything time critical please call us via the number below.
Reduced Hours: ANZAC Day - 1:00 PM to 5:00 PM AEST
Closed: Good Friday & Christmas Day
