1. UNIQLO
  2. UNIQLO Australia Customer Service
  3. Return & Exchange
  4. Online Orders

Q. How do I return an online order via post? (Orders placed from the 16th September 2025)

Orders placed on our previous website (before the 15th September 2025)​ click here.

Orders placed on our new website (from the 16th September 2025)​ please follow the steps below to post back your online order:
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STEP 1: Lodge a Return through your Purchase History via your UNIQLO account

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Click here to lodge your return via your Purchase History. Select the items to return within your order by clicking 'Return' and fill in the 'Returns Request' and submit the form.

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STEP 2: Create a Return Label

You will be taken to the Australia Post return portal and fill in the required fields to create a label. Print your label at home or scan it at an Australia Post Office.

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STEP 3: Pack and Return

Pack your item/s and attach your label to your parcel. Drop your return parcel at any Australia Post Office or red Post Office Box.

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STEP 4: Refund

It can take 2-3 business days for your refund to be processed once your return is received. Please note an AU$8.00 return handling fee will be deducted from the refund amount. 


Return parcels can take 7-10 business days from the date your return was lodged to reach us. You will receive a confirmation email from Australia Post once your return is delivered to our warehouse and an email from us once your refund has been completed. The refund for your online order will be processed back to the original method of payment.

Find more details about online returns for orders placed from the 16th September 2025 click here.
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